Desktop Support Specialist
5 hours ago
Innova Solutions is seeking a skilled Desktop Support 2 to join our team. As a key member of our IT department, you will be responsible for installing, updating, and repairing personal computer hardware, software, and network service systems.
Key Responsibilities:- Troubleshoot and replace laptop and PC hardware.
- Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support.
- Handle problem recognition, research, isolation, resolution, and follow-up for difficult user problems, referring more complex problems to next level of technical staff.
- Set up, maintain, and troubleshoot desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.
- Perform server and desktop computer updates to safeguard from malicious viruses and malware.
- Manage customer issues and requests by creating, tracking, and documenting technical solutions.
- Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.
- Build and deploy new workstations (desktops laptops).
- Install and upgrade hardware and software on Windows workstations.
- Technical degree or related work experience.
- Desktop Support, Windows, MAC, and other relevant skills.
- Competitive pay range: $29 - $31 per hour.
- Medical, dental, and vision insurance.
- 401(k) and health savings account (HSA) options.
- Flexible spending account (FSA) and life insurance.
- Pet insurance and short-term and long-term disability coverage.
- Pre-paid legal and ID theft protection.
- Sick time and other types of paid leaves.
Innova Solutions is a global technology and business transformation solutions provider. We employ approximately 50,000 professionals worldwide and report an annual revenue approaching $3 Billion. We are committed to providing our clients with strategic technology and business solutions to enable them to operate as leaders in their fields.
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