Desktop Support Specialist

4 weeks ago


Jersey City, New Jersey, United States Innova Solutions Full time
Job Title: Desktop Support 2

Innova Solutions is seeking a skilled Desktop Support 2 to join our team. As a key member of our IT department, you will be responsible for installing, updating, and repairing personal computer hardware, software, and network service systems.

Key Responsibilities:
  • Troubleshoot and replace laptop and PC hardware.
  • Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support.
  • Handle problem recognition, research, isolation, resolution, and follow-up for difficult user problems, referring more complex problems to next level of technical staff.
  • Set up, maintain, and troubleshoot desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.
  • Perform server and desktop computer updates to safeguard from malicious viruses and malware.
  • Manage customer issues and requests by creating, tracking, and documenting technical solutions.
  • Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.
  • Build and deploy new workstations (desktops laptops).
  • Install and upgrade hardware and software on Windows workstations.
Requirements:
  • Technical degree or related work experience.
  • Desktop Support, Windows, MAC, and other relevant skills.
Benefits:
  • Competitive pay range: $29 - $31 per hour.
  • Medical, dental, and vision insurance.
  • 401(k) and health savings account (HSA) options.
  • Flexible spending account (FSA) and life insurance.
  • Pet insurance and short-term and long-term disability coverage.
  • Pre-paid legal and ID theft protection.
  • Sick time and other types of paid leaves.
About Innova Solutions:

Innova Solutions is a global technology and business transformation solutions provider. We employ approximately 50,000 professionals worldwide and report an annual revenue approaching $3 Billion. We are committed to providing our clients with strategic technology and business solutions to enable them to operate as leaders in their fields.



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