Technical Support Specialist

4 weeks ago

Jersey City, New Jersey, United States Sagility LLC Full time

Sagility LLC combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members.

The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

Sagility has more than 25,000 employees across 5 countries.


Job Title:
Technical Support Specialist

Job Description:

We are currently hiring a Technical Support Specialist to provide technical support, installation, and maintenance of personal computer and laptop hardware and software, and peripheral equipment to ensure efficient and uninterrupted business operations.


Key Responsibilities:
  1. Install, move, upgrade, and maintain personal computers, laptops, and peripheral equipment in a Large Area Network and Wide Area Network environment with multiple computing platforms to meet the needs of business operations.
  2. Provide helpdesk support over the phone and at the workstation to internal end-users to facilitate efficient business operations.
  3. Troubleshoot and diagnose hardware and software problems and apply cost-effective solutions to minimize interruptions in business operations.
  4. Refer problems requiring higher level support to Infrastructure and Telecommunications group personnel.
  5. Perform basic Large Area Network administration duties to satisfy requests by internal clients.

Use established procedures and systems for assignment of tasks and documentation of work performed within the reporting and documentation standards established by Sagility LLC in order to facilitate enhancement, change, or troubleshooting of the work.

Adhere to negotiated due dates and acceptable budgeted hours of project assignments for completion as expected by internal and external clients.

Prioritize assigned tasks to effectively meet the needs of the business.

Communicate status of all assigned tasks verbally or in writing to the appropriate management for tracking and communicating to internal and external clients.

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification.

They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.

Employees in this job may perform other duties as assigned.


Minimum Job Requirements:

High school diploma required. Some college or technical training preferred.
Prefer MCSE, A+, or N+ certified or in progress

2 plus years of experience in a technical support role in a LAN/WAN networked environment including hands-on experience installing, maintaining, and troubleshooting personal computers, laptops, and peripheral equipment that are comparable to those used at Sagility LLC.

Experience with VPN and broadband networking required.
Strong knowledge of MS Office and other common desktop applications and network and workstation operating systems that are used at Sagility LLC
Strong knowledge of the Internet web browsers and e-mail systems used at Sagility LLC
Good written communication skills and strong verbal communication skills,
particularly with end-users who have varying degrees of computer knowledge
Self-starter with a willingness to ask questions and actively seek out answers
Ability to work closely with others as a solid team player
A positive attitude and ability to handle stress in a fast-paced environment

Salary Range:
$19.75 and up dependent on experience

Sagility LLC Offers Competitive Benefits Including:
Medical
Dental
Vision
Life Insurance
Short-Term and Long-Term Disability
Flexible Spending Account
Life Assistance Program
401K with employer contribution
PTO and Sick Time
Tuition Reimbursement

Location:
New JerseyUnited States of America

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