Desktop Support Specialist

12 hours ago

Egg Harbor City, New Jersey, United States New Millennium Consulting Full time
Job Title: Desktop Support Technician

Location: Onsite

Job Type: Contract (potential to convert to full-time)

We are seeking a skilled Desktop Support Technician to join our IT team. The ideal candidate will provide frontline support to end-users, requiring troubleshooting, technical assistance, and training.

Key Responsibilities:

  • Account management, including new account creation
  • Configuring and installing VOIP phones
  • Office 365 management, including Exchange and Teams admin center
  • Creating and running scripts to automate software deployments and IT functions
  • Windows update management, including managing updates on the Windows update server and ensuring all laptops are up to date
  • Monitoring key processes and systems
  • Backup management cooperatively with our BaaS vendor, including monitoring, DR testing, documentation, and restores
  • Imaging new devices and maintaining the base images on the MDT server
  • Managing user access, including granting access to certain key systems
  • Providing training and documentation to end-users
  • Installing and configuring software and hardware components, on both PC and Mac systems
  • Handling remote support of company field personnel, including hardware, VPN connectivity, wireless networking, email, cell phones, printers, and scanners
  • Documenting all support requests and resolutions in our ticketing system

Requirements:

  • Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
  • Strong troubleshooting skills
  • Experience with Active Directory and group management
  • Experience supporting Windows 10 and Windows 11 desktop/laptops
  • Experience supporting Mac OS is preferred but not required
  • Familiarity with PowerShell and command-line scripts preferred
  • Basic understanding of networking principles (DHCP, DNS)
  • Jamf experience a plus
  • Ability to work independently and as a member of a team
  • Excellent customer service skills
  • Ability to work in a fast-paced environment and multitask
  • Strong written and verbal communication skills
  • Ability to quickly grasp new concepts and adapt to changing circumstances

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