Desktop Support Specialist

3 weeks ago


Jersey City, New Jersey, United States Innova Solutions Full time

Job Summary: We are seeking a skilled Desktop Support Specialist to join our team at Innova Solutions. As a Desktop Support Specialist, you will be responsible for installing, updating, and repairing personal computer hardware, software, and network service systems.

Key Responsibilities:

  • Troubleshoot and replace laptop and PC hardware.
  • Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support.
  • Handle problem recognition, research, isolation, resolution, and follow-up for difficult user problems, referring more complex problems to next level of technical staff.
  • Set up, maintain, and troubleshoot.
  • Participate in IT Support queue which will result in assigning and prioritizing open issues.
  • Log, prioritize, assign, and troubleshoot all calls, voicemails, emails, trouble tickets, and walk-up requests reporting technical problems. When appropriate, determine appropriate group for escalation.
  • Troubleshoot issues as 1st 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.
  • Perform server and desktop computer updates to safeguard from malicious viruses and malware.
  • Manage customer issues and requests by creating, tracking, and documenting technical solutions.
  • Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.
  • Build/deploy new workstations (desktops laptops).
  • Install/upgrade hardware/software on Windows workstations.
  • Troubleshoot assigned tickets to determine if issue can be resolved or determine appropriate group for escalation.
  • Maintain positive relations through effective customer follow-up.

Requirements:

  • Technical degree or related work experience.
  • Desktop Support, Windows, MAC.

About Innova Solutions: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.



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