Helpdesk Support Specialist

6 days ago


Jersey City, New Jersey, United States Trinity Solar Careers Full time
Job Summary

Trinity Solar Careers is seeking a skilled Helpdesk Technician to join our support team. As a Helpdesk Technician, you will be responsible for providing exceptional customer service by focusing on finding the right solution with each client. You will be a natural troubleshooter with the ability to also escalate issues proactively when needed.

Key Responsibilities
  • Create help desk tickets indicating the service requiring support.
  • Attempt to resolve tickets.
  • Escalate tickets in some cases.
  • Receive customer help desk phone calls and service requests for support.
  • Provide direct production support services for application users by responding to operational problems that are funneled to the team via helpdesk tickets.

Requirements
  • Bachelors degree in a related field or equivalent experience.
  • Preferred certifications: A+, Network +, Windows Desktop.
  • Preferred systems experience: Freshservices, Teamviewer.
  • 3+ year recent, relevant experience in a helpdesk role providing PC support.
  • Working knowledge of systems hardware, printers, scanners, and other peripheral devices.
  • Exchange / Office 365 Support and understand Active Directory.
  • Strong critical and analytical problem-solving skills.
  • Excellent verbal and written communication.
  • Exceptional attention to detail and highly organized.
  • Comfortable multi-tasking.
  • Vibrant and willing to contribute to a fun atmosphere.

About Trinity Solar Careers

Trinity Solar Careers is an Equal Opportunity Employer committed to diversity in the workplace. We offer a competitive compensation package, comprehensive benefits, and a fun and dynamic work environment. If you are a motivated and customer-focused individual who is passionate about providing exceptional support, we encourage you to apply for this exciting opportunity.
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