Helpdesk Support Specialist
6 days ago
Trinity Solar Careers is seeking a skilled Helpdesk Technician to join our support team. As a Helpdesk Technician, you will be responsible for providing exceptional customer service by focusing on finding the right solution with each client. You will be a natural troubleshooter with the ability to also escalate issues proactively when needed.
Key Responsibilities
- Create help desk tickets indicating the service requiring support.
- Attempt to resolve tickets.
- Escalate tickets in some cases.
- Receive customer help desk phone calls and service requests for support.
- Provide direct production support services for application users by responding to operational problems that are funneled to the team via helpdesk tickets.
Requirements
- Bachelors degree in a related field or equivalent experience.
- Preferred certifications: A+, Network +, Windows Desktop.
- Preferred systems experience: Freshservices, Teamviewer.
- 3+ year recent, relevant experience in a helpdesk role providing PC support.
- Working knowledge of systems hardware, printers, scanners, and other peripheral devices.
- Exchange / Office 365 Support and understand Active Directory.
- Strong critical and analytical problem-solving skills.
- Excellent verbal and written communication.
- Exceptional attention to detail and highly organized.
- Comfortable multi-tasking.
- Vibrant and willing to contribute to a fun atmosphere.
About Trinity Solar Careers
Trinity Solar Careers is an Equal Opportunity Employer committed to diversity in the workplace. We offer a competitive compensation package, comprehensive benefits, and a fun and dynamic work environment. If you are a motivated and customer-focused individual who is passionate about providing exceptional support, we encourage you to apply for this exciting opportunity.
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