Desktop Support Specialist

1 week ago


Jersey City, New Jersey, United States Crescens Full time
Job Summary

The Desktop Support Technician will provide technical assistance to in-house teams and respond in person to helpdesk tickets. The ideal candidate will have professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet support, as well as experience with troubleshooting PC hardware issues, PC peripheral devices, and remote assistance tools. Additionally, the candidate should possess user-friendly customer service skills and experience with Absolute Computrace and hard drive encryption tools such as Bitlocker.

Key Responsibilities

- Respond to help desk tickets and provide technical assistance to in-house teams
- Troubleshoot basic network, software, and printing problems
- Work with vendor support contacts to resolve technical problems with desktop computing equipment and software
- Ensure desktop computers interconnect seamlessly with diverse systems
- Build and configure new user workstation equipment sets

Requirements

- Professional work experience providing hands-on/physical Deskside PC/Laptop/Tablet support
- Experience with troubleshooting PC hardware issues, PC peripheral devices, and remote assistance tools
- User-friendly customer service skills
- Experience with Absolute Computrace and hard drive encryption tools such as Bitlocker

Working at Crescens

Crescens is a dynamic and innovative company that values its employees and provides a supportive work environment. We are committed to delivering high-quality services and solutions to our clients. If you are a motivated and experienced technical professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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