IT Support Specialist
4 weeks ago
Merge IT LLC is seeking a highly skilled IT Support Engineer to join our team. As a key member of our team, you will be responsible for providing technical support and assistance to our clients in a manufacturing / factory setting.
Main Responsibilities:- Provide technical support and assistance to clients in a timely and efficient manner.
- Coordinate with small teams to deliver basic work packages and meet business and customer requirements.
- Document and report on work completed to ensure compliance with Company and Customer Procedures.
- Evaluate escalations and take appropriate action to ensure customer demands are met.
- Provide excellent customer service to internal and external customers.
- Ability to adapt quickly to dynamic team environments and maintain consistent effective contribution.
- Able to follow instructions and procedures.
- Proven experience in IT Desktop Service environment.
- Uses information systems, technology functions, and applications in line with IT industry standards.
- Demonstrates an organized approach to work.
- Demonstrates customer service abilities.
- Routine administrative skills.
- Good interpersonal skills, basic literacy, and numeracy skills.
- Demonstrates awareness of health and safety at work.
Merge IT LLC is a team of talented and ambitious professionals who drive growth by identifying and delivering top-quality IT talent for our Fortune 100, enterprise-level clients. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are an equal opportunity employer and comply with federal law. All persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification document form upon hire.
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IT Support Specialist
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