IT Support Specialist

4 weeks ago

Jersey City, New Jersey, United States ApTask Full time
About the Role

We are seeking a skilled and versatile IT Support Specialist to join our team at ApTask. As a leading global provider of workforce solutions and talent acquisition services, we are dedicated to shaping the future of work.

Key Responsibilities
  • Provide comprehensive support to our organization's IT infrastructure, including hardware maintenance and troubleshooting, as well as handling IT helpdesk queries.
  • Install, configure, and maintain computer hardware and peripherals, including desktops, laptops, printers, scanners, and other related devices.
  • Diagnose and resolve hardware issues, such as faulty components, connectivity problems, or performance bottlenecks.
  • Collaborate with vendors and suppliers to ensure the timely repair and replacement of defective hardware.
  • Manage the entire lifecycle of IT hardware assets, including procurement, installation, configuration, and disposal.
  • Respond to and resolve user inquiries, technical issues, and service requests promptly and professionally via various channels (phone, email, chat, or in person).
  • Provide end-user support for software applications, operating systems, and network-related concerns.
  • Document and track all support activities in a ticketing system, ensuring accurate and timely updates.
  • Assist with the installation, configuration, and troubleshooting of software applications on user devices.
  • Collaborate with the IT team to ensure compliance with licensing agreements and software asset management policies.
  • Support system administration tasks, such as user account management, access control, and security permissions.
  • Monitor system performance, identify potential issues, and implement necessary measures to ensure optimal performance and reliability.
  • Assist with network troubleshooting and connectivity issues, including LAN/WAN, VPN, and wireless networks.
  • Collaborate with network administrators to ensure network stability and security.
  • Create and maintain technical documentation, including user guides, troubleshooting procedures, and knowledge base articles.
  • Contribute to the development of standard operating procedures (SOPs) and best practices for IT support.
  • Conduct training sessions or workshops to enhance user knowledge and self-help capabilities.
  • Provide guidance and support to users regarding IT policies, procedures, and best practices.
Requirements
  • Bachelor's degree in information technology, Computer Science, or a related field (or equivalent work experience).
  • Proven experience in a hybrid IT support role, encompassing both hardware maintenance and IT helpdesk responsibilities.
  • Strong knowledge of computer hardware components, operating systems, networking protocols, and software applications.
  • Proficiency in troubleshooting hardware and software issues, both remotely and on-site.
  • Familiarity with ticketing systems and IT service management (ITSM) tools.
  • Excellent communication skills, with the ability to explain technical concepts to non-technical users effectively.
  • Customer-focused mindset with a dedication to providing exceptional user support.
  • Strong problem-solving and analytical skills to diagnose and resolve complex IT issues.
  • Ability to work independently, manage priorities, and handle multiple tasks simultaneously.
  • Industry certifications, such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP), are a plus.
About ApTask

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, we offer a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management.

With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries.

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