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Desktop Support Specialist

1 month ago

Jersey City, New Jersey, United States Innova Solutions Full time
Job Description

Innova Solutions is seeking a skilled Desktop Support Technician to join our team. As a key member of our IT department, you will be responsible for installing, updating, and repairing personal computer hardware, software, and network service systems.

Key Responsibilities:
  • Troubleshoot and replace laptop and PC hardware.
  • Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support.
  • Handle problem recognition, research, isolation, resolution, and follow-up for difficult user problems, referring more complex problems to next level of technical staff.
  • Set up, maintain, and troubleshoot desktop solutions in support of organizational business needs.
  • Participate in IT Support queue, which will result in assigning and prioritizing open issues.
  • Log, prioritize, assign, and troubleshoot all calls, voicemails, emails, trouble tickets, and walk-up requests reporting technical problems.
  • Troubleshoot issues as 1st and 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.
  • Perform server and desktop computer updates to safeguard from malicious viruses and malware.
  • Manage customer issues and requests by creating, tracking, and documenting technical solutions.
  • Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.
  • Build and deploy new workstations (desktops and laptops).
  • Install and upgrade hardware and software on Windows workstations.
  • Troubleshoot assigned tickets to determine if the issue can be resolved or determine the appropriate group for escalation.
  • Maintain positive relations through effective customer follow-up.
Requirements:
  • Technical degree or related work experience.
  • Desktop Support, Windows, MAC, and other relevant skills.
Benefits:
  • Medical and pharmacy coverage, dental/vision insurance, 401(k), health saving account (HSA), and flexible spending account (FSA).
  • Life insurance, pet insurance, short-term and long-term disability, accident, and critical illness coverage.
  • Pre-paid legal and ID theft protection, sick time, and other types of paid leaves (as required by law).
  • Employee Assistance Program (EAP).
About Innova Solutions:

Innova Solutions is a global technology and business transformation solutions provider, employing approximately 50,000 professionals worldwide. We deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.