IT Assistance Engineer

2 weeks ago


Dalton, Georgia, United States Severfield Full time

Position Overview

Career Level & Career Path: B - Business Delivery

Severfield stands as a leader in the structural steel industry, renowned for its exceptional engineering and iconic projects. Our involvement spans the UK's most prestigious construction endeavors, showcasing our robust design and engineering capabilities to tackle the largest and most intricate projects.

Our diverse project portfolio includes state-of-the-art sports venues, innovative bridge designs, and significant national infrastructure, all contributing to the transformation of city skylines across the UK and beyond.

We are excited to announce an opening for a Technical Support Specialist to join our team.

We are looking for a skilled IT Assistance Engineer to enhance our dynamic team. In this role, you will deliver extensive IT and technical support to users throughout our organization, both on-site and remotely. As a vital member of our Group IT Support Team (Tier 2), you will be the primary contact for local technical issues while collaborating with our wider IT Support Team to resolve challenges across multiple locations. This role requires a proactive individual who excels in a fast-paced environment and is eager to broaden their expertise within a growing organization.

Key Responsibilities:

  • Oversee IT onboarding for new employees, manage role transitions, and assist departing staff.
  • Address incoming support requests, coordinating with end users and IT vendors.
  • Provide assistance to users at all levels within the organization, both locally and remotely.
  • Conduct regular maintenance to ensure the functionality of video conferencing and other end-user equipment.
  • Execute computer setups, provide support, perform repairs, and troubleshoot issues.
  • Manage user account configurations and software troubleshooting.
  • Configure and resolve issues with mobile and tablet devices.
  • Support the operation of Teams Meeting Rooms.

Desired Qualifications:

  • Experience working within a collaborative IT Team.
  • Familiarity with Office client-side operations.
  • Understanding of Asset Management principles.
  • ITIL Foundation v4 certification is preferred.
  • Experience with Microsoft Teams Room systems.
  • Relevant Microsoft certifications or equivalent qualifications.
  • Proficiency in network troubleshooting for both Wi-Fi and LAN.

Severfield provides a competitive salary and benefits package, offering the chance to work in a vibrant environment at the forefront of the industry.

We are an Equal Opportunities employer and actively encourage individuals from diverse backgrounds, experiences, and skill sets to join our team. We welcome applications from all candidates, regardless of age, gender, ethnicity, disability, sexuality, religion, or faith.

If you are prepared for a new and rewarding opportunity, we invite you to consider joining Severfield's team and play a role in shaping the future of structural steel engineering.



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