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Technical Support Specialist
2 months ago
Position Overview
Career Level & Path: B - Business Delivery
Severfield stands as a leader in the structural steel industry, celebrated for its remarkable structures and engineering prowess. Our involvement spans the UK's most prestigious building projects, showcasing our design and engineering capabilities to tackle the largest and most intricate projects in the country.
Representing our clients, our diverse project portfolio encompasses a range of sports stadiums, innovative bridges, national infrastructure, and the transformation of city skylines across the UK and beyond.
An exceptional opportunity has arisen for a Technical Support Specialist to become part of our team in Dalton, Thirsk.
We are in search of a skilled IT Service Desk Engineer to join our vibrant team in Dalton, North Yorkshire. In this role, you will deliver extensive IT and technical assistance to users throughout our organization, both on-site and remotely. As a key member of our Group IT Support Team (Tier 2), you will be the initial point of contact for local issues while working in conjunction with our wider IT Support Team to resolve challenges across multiple sites. This role requires a proactive individual who excels in a dynamic environment and is eager to enhance their expertise within a growing organization.
Key Responsibilities:
- Oversee IT onboarding for new starters, role transitions, and departures.
- Manage incoming requests, collaborating with end users and IT vendors.
- Provide assistance to end users at all levels, both locally and remotely.
- Conduct regular maintenance to ensure the functionality of video conferencing and other end-user equipment.
- Execute computer setups, support, repairs, and troubleshooting.
- Facilitate user account configurations and software troubleshooting.
- Configure and resolve issues with mobile and tablet devices.
- Support Teams Meeting Rooms.
Desired Skills:
- Experience in a Group IT Team environment.
- Familiarity with Office client-side operations.
- Understanding of Asset Management principles.
- ITIL Foundation v4 certification.
- Experience with Microsoft Teams Room systems.
- Relevant Microsoft certifications or equivalent qualifications.
- Network troubleshooting capabilities for both Wi-Fi and LAN.
Severfield provides a competitive salary and benefits package, offering the chance to work in a dynamic environment at the forefront of the industry.
We are an Equal Opportunities employer and actively encourage individuals from diverse backgrounds, experiences, and skill sets to join our team. We welcome applications from all candidates regardless of age, gender, ethnicity, disability, sexuality, religion, or faith.
If you are prepared for a new and rewarding opportunity, consider joining Severfield's team and contributing to the future of structural steel engineering.
