Order Management Specialist
2 weeks ago
As part of the Veolia Group, Veolia Water Technologies & Solutions is dedicated to addressing the world's most pressing challenges in water management, environmental sustainability, and energy efficiency. We are constantly seeking innovative and driven individuals to join our mission.
In the role of Senior Customer Fulfillment Coordinator, you will be an integral member of the EMEA Customer Fulfillment Team, which operates within the Global Supply Chain Operations framework. Our team, comprised of approximately 50 diverse professionals, engages with a broad spectrum of clients across various sectors, including food and beverage, pharmaceuticals, municipal services, and energy production.
Your primary responsibility will be to oversee the complete order management process, ensuring seamless coordination from order entry through to delivery. This includes collaborating with production teams to schedule orders and proactively addressing any potential obstacles that may arise. Your focus will be on accurate order processing and effective communication with both customers and internal stakeholders.
In addition to managing urgent requests and expediting orders, you will handle customer inquiries and escalations, providing exceptional service and support. You will also play a key role in training and mentoring new team members, fostering a culture of continuous improvement and operational excellence.
Key Responsibilities
- Order Management
- Efficiently process standard and complex orders
- Address order-related challenges to ensure timely delivery
- Manage special requests and maintain professional communication with clients - Account Management
- Respond to customer inquiries to meet their expectations
- Conduct root cause analysis to identify and rectify process inefficiencies - Project Management
- Contribute to IT initiatives and lead process improvement projects
Qualifications
To be successful in this role, candidates should possess:
- A university degree or equivalent experience
- 3-4 years of relevant professional experience in customer service or order management
- Strong command of English, both written and verbal
- Excellent attention to detail and time management skills
- Proficient IT skills, including experience with Excel and Google Workspace
- Solid understanding of SAP systems
- A collaborative mindset and a commitment to team success
We value diversity and are committed to creating an inclusive environment for all employees. All information will be treated confidentially in accordance with EEO guidelines.
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