Client Support Specialist I

2 weeks ago


Vergennes, Vermont, United States The Royal Group Full time

Position: Client Support Specialist I

Location: The Royal Group, Addison, IL

Role Overview:

The Royal Group, a division of Schwarz Partners, is actively seeking a Client Support Specialist to enhance our operations at the Addison, IL facility. In this role, you will be responsible for managing and processing client orders, addressing inquiries and concerns, and collaborating with designers, sales personnel, and production teams.

Mission: The Royal Group is dedicated to delivering value-added solutions to meet the needs of our most discerning clients.

Key Responsibilities:

  1. Receive and process client orders directly from customers or sales representatives.
  2. Timely placement of orders for materials and supplies required for production.
  3. Manage billing processes efficiently.
  4. Address client complaints and inquiries, coordinating with relevant internal teams as necessary.
  5. Maintain comprehensive client records.
  6. Process new items and purchase orders accurately.
  7. Coordinate accounting credits as needed.
  8. Document and communicate changes to client orders.
  9. Send order confirmations to clients via fax.
  10. Support sales personnel and assist in generating additional sales opportunities.
  11. Monitor warehouse inventory to ensure availability and adherence to established minimum/maximum levels.
  12. Analyze monthly usage and restocking requirements for clients.
  13. Adhere to company policies and procedures.
  14. Perform additional tasks as assigned by management.

Qualifications:

  1. Minimum of 2 years of relevant experience in client support.
  2. High school diploma or GED required.
  3. Preferred: 3+ years of experience in a manufacturing setting with a focus on client service.
  4. Experience with HRMS data entry is advantageous.
  5. Preferred: 2+ years of experience in the corrugated box sector.

Skills & Competencies:

  1. Exceptional communication abilities.
  2. Capability to read and interpret documents such as sales reports and operational guidelines.
  3. Proficient in writing routine reports and correspondence.
  4. Strong mathematical skills, including addition, subtraction, multiplication, and division.
  5. Adept at calculating rates, ratios, percentages, and other figures.
  6. Ability to apply common sense to follow instructions provided in various formats.
  7. Skilled in problem-solving and managing diverse situations with limited information.

If you are interested in joining a progressive team that values a family-oriented culture, excellence, and a commitment to client satisfaction, we encourage you to consider this opportunity.



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