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Client Engagement Specialist
2 months ago
The Cary Company is in search of a motivated and dynamic individual to enhance our operations as a Customer Relations Specialist.
We are looking for a candidate who not only supports our sales and management teams but also possesses a keen business insight.
Our company fosters a positive and encouraging culture, and we aim to recruit individuals who embody this spirit.The selected candidate will be expected to think beyond the immediate tasks and grasp the broader objectives of the organization.
Key Responsibilities:
Promote repeat business by prioritizing outstanding service, responding swiftly and professionally to customer inquiries through various communication channels.
Monitor and inform customers about order status and delivery schedules by liaising with logistics and shipping partners.
Ensure precise and timely order fulfillment through collaboration with sales and warehouse teams.
Enhance the overall customer experience and service efficiency by working with cross-functional teams.
Address customer complaints, concerns, and issues in a tactful and effective manner.
Maintain organized and accurate customer records within the CRM system.
Suggest new products or services by highlighting relevant features and benefits.
Continuously seek opportunities to improve customer satisfaction and loyalty.
Qualifications:
Bachelor's degree Proven experience in a customer service environment is advantageous Excellent communication and interpersonal skills.
Strong problem-solving capabilities and a customer-centric approach.
Proficiency in customer service software and Microsoft Office Suite.
Ability to manage multiple tasks and prioritize effectively in a fast-paced setting.
Detail-oriented with a high degree of accuracy in order processing.
Familiarity with packaging materials and products is beneficial.
Bilingual proficiency in Spanish/English is a plus.
Benefits:
Medical, Dental, Vision Insurance Life and Supplemental Insurance 401K Provision Short Term Incentive Plan Profit Sharing HRA Cafeteria Plan Seasonal company-sponsored events Work/Life Balance Childcare Reimbursement Program 9/80 Scheduling Option (after one year of employment)
About the Company:
Established in 1895, The Cary Company has expanded from 30 employees in 2005 to over 240 today.
We distribute rigid packaging products and industrial filtration solutions. Our headquarters is located in a newly renovated office/warehouse.
We adopt a strengths-based approach, focusing on leveraging employees' skills and interests.Privately owned, we emphasize autonomy, connectedness, and confidence in every role. Employees benefit from structured one-on-one meetings with supervisors, fostering a two-way dialogue rather than traditional performance reviews.
Various committees, such as the Culture Committee and Cary Cares, allow employees to engage actively. Fun Fridays, weekly yoga sessions, and other company events highlight our vibrant culture. Our core values include:
Growth, Positivity, Customer Focus, Strong Work Ethic, and Team Collaboration. Successful individuals in our company typically exhibit characteristics such as positivity, open-mindedness, curiosity, and a strong customer focus, all while supporting their colleagues. The Cary Company prides itself on its enjoyable, energetic culture, providing a balanced work/life environment and a supportive team atmosphere.
Enjoy a steady work pace alongside knowledgeable colleagues who collectively foster a customer-centric and professional team.