Help Desk Support Specialist Onsite

1 week ago


Eden Prairie, Minnesota, United States BCforward Full time
Job Title: Help Desk Support Specialist Onsite

BCforward is seeking a highly motivated Help Desk Support Specialist to join our team in Eden Prairie, MN.

Job Summary:

This is a full-time position with a hybrid model, working on-site in Eden Prairie. The successful candidate will be responsible for maintaining all desktops and laptops, responding to user needs, and troubleshooting issues.

Key Responsibilities:
  • Troubleshoot end-user desktop hardware and software issues
  • Communicate technical solutions to the end-user community
  • Manage workload to deliver quality deliverables
  • Follow established processes and procedures
  • Identify opportunities to improve existing conditions and processes
Requirements:
  • High School or equivalent; College preferred
  • 2+ years industry experience in Service Desk Operations
  • Basic knowledge of incident ticketing systems
  • Experience with Microsoft Windows operating system, Microsoft Office, printers, Dell laptops
Benefits:

BCforward offers a comprehensive benefits package, including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world.



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