Help Desk Support Specialist Onsite
4 weeks ago
BCforward is seeking a highly motivated Help Desk Support Specialist to join our team in Eden Prairie, MN.
Job Summary:This is a full-time position with a hybrid model, working on-site in Eden Prairie. The successful candidate will be responsible for maintaining all desktops and laptops, responding to user needs, and troubleshooting issues.
Key Responsibilities:- Troubleshoot end-user desktop hardware and software issues
- Communicate technical solutions to the end-user community
- Manage workload to deliver quality deliverables
- Follow established processes and procedures
- Identify opportunities to improve existing conditions and processes
- High School or equivalent; College preferred
- 2+ years industry experience in Service Desk Operations
- Basic knowledge of incident ticketing systems
- Experience with Microsoft Windows operating system, Microsoft Office, printers, Dell laptops
BCforward offers a comprehensive benefits package, including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world.
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Help Desk Support Specialist Onsite
4 weeks ago
Eden Prairie, Minnesota, United States BCforward Full timeAbout the Role:BCforward is seeking a highly motivated Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be responsible for maintaining all desktops and laptops, responding to user needs, and troubleshooting issues.Key Responsibilities:Respond to user needs and provide technical solutionsTroubleshoot end-user desktop...
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