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Front Desk Representative

1 month ago

Eden Prairie, Minnesota, United States Fairfield Eden Prairie Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Fairfield Inn & Suites Minneapolis Eden Prairie. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless stay for our guests.

Responsibilities:
  • Guest Service: Greet and welcome guests, respond to their inquiries, and provide assistance with room reservations, check-in, and check-out.
  • Front Desk Operations: Manage the front desk, handle phone calls, and respond to guest requests in a timely and professional manner.
  • Communication: Maintain effective communication with guests, colleagues, and management to ensure a smooth and efficient operation.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure seamless guest service and resolve any issues that may arise.
Requirements:
  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and a positive attitude.
Benefits:
  • Competitive Pay: We offer a competitive hourly rate and opportunities for advancement.
  • Benefits Package: After an initial waiting period, you will be eligible for our comprehensive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.