Field Support Specialist

1 day ago


Eden Prairie, Minnesota, United States Phillips and Temro Full time
Job Summary

We are seeking a highly skilled Field Support Specialist to join our team at Phillips and Temro. As a Field Support Specialist, you will be responsible for providing technical support to our customers, including installation and training on our electric APU product line.

Key Responsibilities
  • Perform on-site installations and training on electric APU products
  • Diagnose product issues and process warranty claims
  • Respond to technical questions from customers
  • Develop and maintain documentation for support activities
  • Work with the Customer Service team to evaluate complex customer problems and derive resolutions
  • Collaborate with the sales team to support product sales and customer retention
  • Analyze customer suggestions and recommend product revisions
  • Coordinate with business units to support new product developments and enhancements
Requirements
  • AA degree in HVAC/Refrigeration or equivalent, plus 5 years of relevant experience
  • Minimum 1 year of experience in a technical or technical support role
  • Experience interacting directly with customers
  • Ability to troubleshoot and diagnose issues
  • Ability to translate customer needs to a viable technical solution
  • Basic computer skills, including word processing, spreadsheets, CRM, and presentations
  • Valid driver's license and ability to travel within the US and Canada
  • Ability to lift 50 lbs and climb on trucks
What We Offer

Phillips and Temro is an equal opportunity employer and offers a competitive salary and benefits package.



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