Front Desk Agent

3 weeks ago


Eden Prairie, Minnesota, United States Fairfield Eden Prairie Full time
Job Summary

As a Front Desk Agent at Fairfield Eden Prairie, you will be responsible for providing exceptional guest service, registering guests, and handling room reservations. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service.

Responsibilities
  • Guest Service: Greet and welcome guests, provide information about hotel services and facilities, and handle guest inquiries.
  • Room Reservations: Take room reservations, follow rate quoting scenarios, and ensure accurate and efficient room assignments.
  • Front Desk Operations: Maintain proper operation of the telephone switchboard, handle requests for information, mail, and messages, and ensure logging and delivery of packages and mail.
  • Teamwork: Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.
Requirements
  • Education: High School diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Experience in a hotel or related field is preferred.
  • Skills: Ability to multi-task, be detail-oriented, and problem-solve; possess a positive and upbeat personality with a desire to deliver outstanding customer service.
Benefits

After an initial waiting period, full-time employees are eligible for a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.


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