Technical Support Specialist

4 weeks ago


Eden Prairie, Minnesota, United States US Signal Full time
Job Summary:

US Signal is seeking a highly skilled Technical Support Specialist to join our Technical Operations Center team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support for our Cloud, Disaster Recovery, and Data Protection services.

Key Responsibilities:

Provide level one and two customer support for our Cloud, Disaster Recovery, and Data Protection services.

Troubleshoot complex technical issues related to Windows and Linux Server, as well as virtual environments and Cloud infrastructure.

Collaborate with internal teams to resolve technical issues and improve overall customer experience.

Develop and maintain technical documentation to ensure accurate and up-to-date information for customers and internal teams.

Requirements:

2+ years of experience in technical support or a related field.

Strong understanding of Cloud infrastructure, virtualization, and data protection concepts.

Excellent communication and problem-solving skills.

Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously.

Preferred Qualifications:

Experience with VMware, Windows Server, and Linux Operating Systems.

Familiarity with backup and disaster recovery platforms.

Knowledge of Data/IP Networking, including IP Subnetting, NAT, DHCP, etc.

What We Offer:

Competitive salary and benefits package.

Opportunities for professional growth and development.

Collaborative and dynamic work environment.

How to Apply:

Apply now by submitting your resume, cover letter, and any relevant work samples to US Signal. We look forward to hearing from you

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