Front Desk Representative

2 days ago

Eden Prairie, Minnesota, United States Aimbridge Hospitality Full time
Job Summary

As a Front Desk Agent with Aimbridge Hospitality, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operator and concierge duties.

Key Responsibilities:
  • Register guests and provide outstanding guest service during their stay
  • Settle guest accounts upon completion of their stay
  • Handle requests for information, mail, and messages in an efficient and courteous manner
  • Answer guest inquiries about hotel services, facilities, and hours of operation
  • Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel
  • Be aware of all rates, packages, and special promotions
  • Be familiar with all in-house groups and closed-out and restricted dates
  • Obtain all necessary information when taking room reservations and follow rate quoting scenarios
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology
  • Have knowledge of and assist in emergency procedures as required
Requirements:
  • High School diploma or equivalent required; College coursework in a related field is helpful
  • Experience in a hotel or related field is preferred
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests
  • Demonstrate the ability to multi-task, be detail-oriented, and problem-solve in order to effectively deal with internal and external customers
  • Must be able to convey information and ideas clearly
  • Must be able to evaluate and select among alternative courses of action quickly and accurately
  • Must work well in stressful, high-pressure situations
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
  • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests
  • Must be able to work with and understand financial information and data and basic arithmetic functions
  • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing
  • Ability to read, comprehend, and write simple instructions and/or short correspondence and memos
  • Ability to use logic to define the problem, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations
  • An operational knowledge of Microsoft Office suite
  • Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays
  • Holds an understanding of hotel products and guest services (i.e., lifestyle, full-service resort, etc.)
  • Ability to participate in the creation of an enjoyable work environment
Benefits:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Aimbridge Hospitality is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees and guests.

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