Junior Technical Support Specialist
2 weeks ago
We are seeking a highly motivated and detail-oriented Junior Support Technician to join our team at Viking Forest Products. As a key member of our service desk team, you will be responsible for providing exceptional IT support and delivering top-notch service to our internal customers.
Key Responsibilities:
- Provide professional root cause analysis, troubleshooting, and resolution of hardware and software issues.
- Serve as an IT support representative, embodying a customer service-oriented mentality.
- Act as a subject matter expert on desktop PC hardware, printing, connectivity, Microsoft Office, Outlook, and Adobe Acrobat software.
- Perform IBM AS/400 troubleshooting and issue resolution, including locked files and job queues.
- Handle after-hours support for system maintenance and special projects.
- Manage user account provisioning and perform computer setups and hardware deployments.
- Collaborate with Systems and Network Administrators, identifying and escalating issues as needed.
- Train end users on software and hardware use, and produce clear technical documentation.
Requirements:
- Associate or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- 2+ years' experience in a helpdesk or technical support role is preferred.
- 2+ years' experience with operation and troubleshooting of Microsoft Windows operating systems, Office, basic networking principles, and remote access (VPN, Remote Desktop).
Skills and Qualifications:
- Proficient in desktop PC hardware/software troubleshooting, Microsoft Windows OS, Office, Outlook, Adobe Acrobat, network connectivity, VPNs, and printing issues.
- Strong customer service focus with exceptional communication skills.
- Ability to work independently and in a team, with strong organizational and multitasking abilities.
- Analytical mindset with attention to detail and effective task prioritization.
- Willingness to learn new technologies and adapt to challenges.
- Basic knowledge of IBM AS/400 system operations and troubleshooting is a plus.
- Familiarity with ITIL principles is a plus.
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