Field Support Specialist
4 weeks ago
We are seeking a highly skilled Field Support Specialist to join our team at Phillips & Temro Industries. As a key member of our support team, you will be responsible for providing technical assistance to our customers, ensuring their satisfaction with our electric APU products.
Key Responsibilities- Perform on-site installations and training of electric APU products to customers.
- Diagnose product issues and process warranty claims in a timely and efficient manner.
- Respond to technical inquiries from customers, providing accurate and helpful information.
- Develop and maintain technical documentation for all support activities, including product development and engineering.
- Collaborate with the customer service team to resolve complex customer issues and identify root causes.
- Work closely with the sales team to support product sales activities and identify new business opportunities.
- Analyze customer feedback and recommend product enhancements to improve customer satisfaction.
- AA degree in HVAC/Refrigeration or equivalent, plus 5 years of relevant experience.
- Minimum 1 year of experience in a technical or technical support role.
- Ability to troubleshoot and diagnose issues, with a strong understanding of electrical schematics.
- Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
- Valid driver's license and ability to travel within the United States and Canada.
Phillips & Temro Industries is an equal opportunity employer, committed to diversity and inclusion in the workplace. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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Field Support Specialist
4 weeks ago
Eden Prairie, Minnesota, United States Phillips and Temro Full timeJob SummaryWe are seeking a highly skilled Field Support Specialist to join our team at Phillips and Temro. As a Field Support Specialist, you will be responsible for providing technical support to our customers, including installation and training on our electric APU product line.Key ResponsibilitiesPerform on-site installations and training on electric APU...
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Field Support Specialist
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