Field Support Specialist

4 weeks ago


Eden Prairie, Minnesota, United States Phillips & Temro Industries Full time
Job Summary

We are seeking a highly skilled Field Support Specialist to join our team at Phillips & Temro Industries. As a key member of our support team, you will be responsible for providing technical assistance to our customers, ensuring their satisfaction with our electric APU products.

Key Responsibilities
  • Perform on-site installations and training of electric APU products to customers.
  • Diagnose product issues and process warranty claims in a timely and efficient manner.
  • Respond to technical inquiries from customers, providing accurate and helpful information.
  • Develop and maintain technical documentation for all support activities, including product development and engineering.
  • Collaborate with the customer service team to resolve complex customer issues and identify root causes.
  • Work closely with the sales team to support product sales activities and identify new business opportunities.
  • Analyze customer feedback and recommend product enhancements to improve customer satisfaction.
Requirements
  • AA degree in HVAC/Refrigeration or equivalent, plus 5 years of relevant experience.
  • Minimum 1 year of experience in a technical or technical support role.
  • Ability to troubleshoot and diagnose issues, with a strong understanding of electrical schematics.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
  • Valid driver's license and ability to travel within the United States and Canada.

Phillips & Temro Industries is an equal opportunity employer, committed to diversity and inclusion in the workplace. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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