Lead Technology Support Manager
2 weeks ago
Position Overview:
- Delivering expert technical assistance and direction to Walmart Inc executives and affiliated entities, addressing technology-related challenges, diagnosing issues, and ensuring optimal job performance.
- Customized technical assistance, device oversight, event coordination, onboarding, training, information security, vendor relations, and IT strategy formulation.
- Committed to building a dependable organization with service operations and technological solutions, encompassing Finance, People, and Associate Digital Experience (ADE). Providing services such as procurement, merchandising data, and analytics to enhance efficiency across Walmart worldwide.
- Identifying and resolving system challenges: Accountable for delivering ongoing technical support, crafting solutions, and enhancing system availability. Conducting root cause analysis and liaising with senior management.
- Leading and executing initiatives: Independently managing and executing projects, formulating plans, tracking progress, and overseeing changes.
- Administering tracking tools and reports: Designing and creating tools to boost business efficiency, analyzing data, and ensuring information accuracy.
Required Skills:
- Proficient knowledge in diverse technologies, hardware, software, and networking systems.
- Strong problem-solving and analytical capabilities for autonomous troubleshooting.
- Self-driven, proactive, and adept at prioritizing tasks.
- Effective communication skills and adaptability to ongoing learning in the dynamic IT landscape.
Walmart Global Tech comprises a team of experts, including software developers, data analysts, cybersecurity specialists, and service professionals, committed to innovation and making a substantial global impact.
At the forefront of retail transformation, we equip our team with future-ready skills and knowledge to foster innovation at scale.
Work Environment:- A blend of in-office and remote work to promote collaboration and flexibility.
Competitive salary, incentive programs, 401(k) matching, stock purchase options, parental leave, health benefits, and more.
Equal Opportunity Employer:
Walmart, Inc. is dedicated to diversity, inclusion, and valuing unique perspectives.
*Full Job Description available during the hiring process.
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