Client Care Coordination Specialist

2 weeks ago

Tampa, Florida, United States FirstLight Home Care Full time


About Us:

FirstLight Home Care is a prominent family-owned franchise dedicated to providing exceptional non-medical home care services in the North Tampa Bay area and East/West Pasco.

We are seeking a skilled CLIENT SERVICES COORDINATOR for our North Tampa Office, where this role is expected to evolve into a senior position in the near future, accompanied by enhanced compensation and benefits.


Our Commitment:
Extraordinary People, Exceptional Care

Compensation:

Pay Range: $18.00 per hour, with an annual bonus potential of $2,400 to $4,560 based on office performance, leading to total compensation ranging from $35,680 to $42,000 annually. Additional monthly bonuses are available through on-call rotations and performance metrics.


Work Environment:

Location: North Tampa/Wesley Chapel Office

Schedule: Monday to Friday, 8:30 AM to 4:30 PM, with after-hours on-call rotation support.


Position Overview:

The ideal candidate will possess a minimum of one year of relevant experience in home care scheduling or client care coordination, including in-home client visits. Excellent communication and problem-solving skills are essential.

The CLIENT SERVICES COORDINATOR will collaborate closely with the Office Administrator and team, overseeing the scheduling process for clients and caregivers.

The successful candidate will demonstrate strong phone and computer skills, maintain a positive attitude, and proactively address the needs of both clients and caregivers.


Key Responsibilities:
  • Adhere to established FirstLight Home Care policies and procedures.
  • Utilize the ClearCare system to schedule client care visits according to care plans and caregiver availability.
  • Ensure adequate staffing levels to cover all clients while assisting with caregiver recruitment and orientation.
  • Verify daily visit data for client schedules and finalize visits in the ClearCare online program.
  • Conduct intake for new client inquiries and coordinate services with FirstLight provider partners, clients, and caregivers.
  • Assess client service needs as outlined in agreements and respond to urgent requests efficiently.
  • Maintain accurate caregiver and client files, including assessments, certifications, and appointment reminders.
  • Perform general office duties, including correspondence and mailings.
  • Participate in a rotating on-call schedule to manage emergencies and scheduling issues.
  • Collaborate with the Administrator on quality care improvements and caregiver orientation.
  • Stay updated with changing technology and software programs.
  • Support and promote all company policies and procedures.

Essential Skills & Attributes:
  • Proficiency in English and Spanish is preferred.
  • Strong problem-solving skills and self-sufficiency.
  • Ability to work independently and manage time effectively.
  • Excellent verbal and written communication skills.
  • Sound judgment and critical thinking abilities.
  • Team-oriented with a focus on customer service.
  • Aptitude for managing multiple tasks and making decisions in a fast-paced environment.
  • Adherence to HIPAA privacy regulations.
  • Proficient in computer applications, including MS Office and scheduling software.

FirstLight Home Care Offers:

A supportive work environment, excellent teamwork, a positive work-life balance, competitive pay, paid vacation, sick time, ongoing training, and career development opportunities.


Qualifications:
  • Minimum of 2 years of experience in Client Care Service Coordination or Scheduling.
  • Strong problem-solving and communication skills.
  • Ability to work independently and manage multiple tasks.
  • Proficiency in computer applications, including MS Office and scheduling software.
  • Spanish-English proficiency is preferred but not required.

  • Client Care Coordination Specialist

    2 weeks ago

    Tampa, Florida, United States FirstLight Home Care Full time

    About Us:FirstLight Home Care is a prominent family-owned franchise dedicated to providing exceptional non-medical home care services in the North Tampa Bay area and East/West Pasco.We are seeking a skilled CLIENT SERVICES COORDINATOR for our North Tampa Office. As part of a nationally recognized organization, we serve over 7,000 clients with a dedicated...

  • Client Care Coordination Specialist

    2 weeks ago

    Tampa, Florida, United States FirstLight Home Care Full time

    About Us:FirstLight Home Care is a prominent family-owned franchise dedicated to providing exceptional non-medical home care services in the North Tampa Bay area and East/West Pasco.We are seeking a qualified CLIENT SERVICES COORDINATOR for our North Tampa Office. As part of a nationally recognized organization, we serve over 7,000 clients with a dedicated...

  • Animal Care Client Specialist

    2 weeks ago

    Tampa, Florida, United States Tampa Bay Vets Full time

    Tampa Bay Vets: Opportunity for a Client Care SpecialistCompany OverviewTampa Bay Vets is a prominent veterinary practice in the region, consisting of multiple AAHA accredited facilities. Our commitment lies in providing exceptional medical services to our beloved animal companions.Comprehensive Health ServicesEmergency and Urgent CareDental CareAdvanced...

  • Client Care Specialist

    3 days ago

    Tampa, Florida, United States Tampa Bay Vets Full time

    Job DescriptionAbout Tampa Bay VetsTampa Bay Vets is a reputable, AAHA-accredited animal hospital practice with multiple locations in the Tampa, FL area. We pride ourselves on delivering exceptional quality care for our patients.We are at the forefront of medical technology, providing:Health and Wellness ServicesSick and Injured VisitsDentistryAdvanced...

  • Client Care Coordinator

    1 week ago

    Tampa, Florida, United States Gracepoint Full time

    Job OverviewPOSITION SUMMARY:The Client Care Coordinator is responsible for providing advocacy, organization, and continuity of evidence-based support for individuals and families in need through a collaborative approach involving triage, assessment, planning, and communication. This role is integral to a multidisciplinary treatment team.QUALIFICATIONS:A...

  • Client Support Coordinator

    2 weeks ago

    Tampa, Florida, United States Tampa Housing Authority Full time

    Job OverviewThe Support Specialist plays a crucial role in ensuring the Tampa Housing Authority operates smoothly and effectively. This position is vital in providing comprehensive administrative and clerical assistance to enhance the efficiency of services offered to clients and stakeholders.Key ResponsibilitiesThe Support Specialist will be responsible...

  • Client Care Coordinator

    2 weeks ago

    Tampa, Florida, United States Gracepoint Full time

    Job OverviewCARE MANAGER - NETWORK INITIATIVEWork Schedule: Monday to Friday, 8:00 AM - 4:30 PM or as neededBENEFITS OFFEREDGracepoint is a non-profit organization participating in the Student Loan Forgiveness Program for Non-Profit/Public Service Employers.Comprehensive Health, Dental, Vision, Disability, Accidental, and 401(k) benefits available within one...

  • Client Relations Specialist

    2 weeks ago

    Tampa, Florida, United States Highland Management Group Full time

    Join Our Dynamic Team as a Client Relations SpecialistHighland Management Group is seeking enthusiastic individuals with experience in client relations, sales, and marketing to fill several roles within our expanding organization. As we continue to grow our client portfolio, we require dedicated professionals to oversee various accounts. Our team thrives on...

  • Client Transport Specialist

    2 weeks ago

    Tampa, Florida, United States Gracepoint Full time

    Position OverviewThe Client Transport Specialist is responsible for ensuring safe and efficient transportation of clients to and from various clinical environments. This role involves assisting clients with boarding and disembarking from vehicles, while maintaining a focus on vehicle safety and cleanliness.Key ResponsibilitiesSchedule and coordinate...

  • Client Transport Specialist

    1 week ago

    Tampa, Florida, United States Gracepoint Full time

    Position OverviewThe Client Transport Specialist is responsible for ensuring safe and efficient transportation of clients to and from various clinical environments. This role involves assisting clients with boarding and disembarking from vehicles, while maintaining a focus on vehicle safety and cleanliness.Key ResponsibilitiesSchedule and coordinate...

  • Client Coordinator

    1 week ago

    Tampa, Florida, United States Maxim Healthcare Services Full time

    Job SummaryThe Client Coordinator plays a vital role in the success of Maxim Healthcare Services by building strong relationships with clients, patients, and caregivers to identify open shifts, availability, and coordinate schedules. This position requires a high level of understanding of the needs, requirements, and preferences of all client types,...

  • Client Relations Specialist

    2 weeks ago

    Tampa, Florida, United States Starlight Homes LLC Full time

    Client Relations SpecialistDepartment: Warranty Location: Tampa, FLCompany Overview:Starlight Homes LLC is a pioneering initiative launched by Ashton Woods, one of the largest privately-owned home construction firms in the nation. With a commitment to the entry-level housing market, Starlight Homes strives to turn the dream of homeownership into a reality...

  • Client Relations Specialist

    1 week ago

    Tampa, Florida, United States Laboratory of Florida LLC Full time

    Job OverviewAs a Client Relations Specialist at Laboratory of Florida LLC, you will be essential in maintaining and enhancing client relationships, particularly with assisted living facilities catering to the elderly. This role involves regular visits to approximately 15-20 accounts daily to ensure they are equipped with the necessary collection supplies,...

  • Client Support Coordinator

    2 weeks ago

    Tampa, Florida, United States Tampa Housing Authority Full time

    Job OverviewPosition Title: Support SpecialistDepartment: Assisted HousingReports To: Supervisor, Assisted HousingFLSA Status: Non-ExemptRole Summary:The Support Specialist plays a crucial role in delivering comprehensive administrative and clerical assistance to ensure the Tampa Housing Authority operates effectively and efficiently. This position is vital...

  • Client Engagement Specialist

    1 week ago

    Tampa, Florida, United States Austin Connors - State Farm Agent Full time

    ROLE OVERVIEW:As a Client Engagement Specialist with Austin Connors - State Farm Agent, you will play a pivotal role in delivering outstanding client experiences that contribute to the success of our insurance agency. Your meticulous attention to detail, exceptional customer service abilities, and genuine desire to assist others will make you an invaluable...

  • Client Relations Specialist

    1 week ago

    Tampa, Florida, United States Austin Connors - State Farm Agent Full time

    ROLE OVERVIEW:As a Client Relations Specialist with Austin Connors - State Farm Agent, you will play a pivotal role in delivering outstanding client experiences that contribute to the success of our insurance agency. Your keen attention to detail, exceptional customer service abilities, and genuine desire to assist others make you an excellent candidate for...

  • Client Relations Specialist

    2 weeks ago

    Tampa, Florida, United States Home Service Heroes Full time

    Home Service Heroes is seeking a dedicated full-time or part-time First Impression Specialist / Customer Service Representative to serve as the initial point of contact for our valued clients, ensuring an exceptional first impression. If you are passionate about service and want to be part of a respected and stable organization, this role may be for you....

  • Client Relations Specialist

    2 weeks ago

    Tampa, Florida, United States ttg Talent Solutions, Inc Full time

    Position Overview:As a Client Relations Specialist, you will play a pivotal role in enhancing customer satisfaction and driving service excellence. Your primary responsibility will be to lead external communication efforts, demonstrating the value of our offerings.Key Responsibilities:Serve as the main point of contact for a specific customer portfolio,...

  • Client Support Coordinator

    2 weeks ago

    Tampa, Florida, United States Tampa Housing Authority Full time

    Job OverviewThe Support Specialist plays a crucial role in the Assisted Housing department, providing essential administrative and clerical assistance to ensure the Tampa Housing Authority operates effectively and efficiently. This position is vital in delivering quality service to customers and partners, as well as in fulfilling reporting obligations to...

  • Client Success Coordinator

    2 weeks ago

    Tampa, Florida, United States Banko Overhead Doors Full time

    CLIENT SUCCESS COORDINATOR Banko Overhead Doors is on the lookout for a personable and detail-oriented Client Success Coordinator to enhance our customer support team. In this position, you will address client inquiries and resolve challenges through various communication channels, maintain an up-to-date understanding of our offerings, gather client...