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Client Relations Specialist
2 months ago
This position offers a competitive salary ranging from $16-$22/hour, depending on experience, along with incentives and bonuses. We provide comprehensive benefits, including health, dental, vision, paid time off (PTO), performance-based compensation, ongoing training, and flexible scheduling.
ABOUT HOME SERVICE HEROES
Since our inception in 1999, we have proudly served the Tampa Bay Area as a full-service electrical provider. In 2015, we expanded our offerings to include heating and air conditioning services, further enhancing the comfort of homeowners. As one of the few remaining family-owned businesses, we take pride in our commitment to customer care. Our team consists of highly ethical and customer-focused professionals who are not only skilled but also enthusiastic about contributing to our company’s success. Our clients return to us for our quality workmanship and unwavering commitment to customer satisfaction. We have received numerous accolades, including Small Business of the Year and Service Company of the Year, and we were inducted into the Home Service Hall of Fame in 2007.
We foster a family-oriented environment where we balance fun with productivity. Our team is treated with fairness and respect, which is our top priority. In addition to a supportive team culture, we offer excellent benefits, a steady flow of work, flexible hours, a healthy work-life balance, and numerous opportunities for advancement.
A DAY IN THE LIFE OF A FIRST IMPRESSION SPECIALIST / CUSTOMER SERVICE REPRESENTATIVE
In this role, you will provide friendly and professional assistance to clients via phone and email. Effective communication is crucial as you will be responsible for scheduling services, confirming appointments, and dispatching technicians. You will keep clients informed about their services and conduct follow-ups to ensure satisfaction. Attention to detail is essential as you prepare service folders for technicians and monitor inventory of invoices and forms. Additionally, you may assist the general and operations manager as needed. Your positive and courteous demeanor will significantly contribute to the success of our home service organization.
QUALIFICATIONS FOR A FIRST IMPRESSION SPECIALIST / CUSTOMER SERVICE REPRESENTATIVE
- Minimum of 1 year of customer service experience
WORK SCHEDULE FOR A FIRST IMPRESSION SPECIALIST
This role typically involves 8-hour shifts, Monday through Friday, with optional weekend shifts available.
