Client Engagement Specialist

1 week ago


Tampa, Florida, United States Austin Connors - State Farm Agent Full time
ROLE OVERVIEW:
As a Client Engagement Specialist with Austin Connors - State Farm Agent, you will play a pivotal role in delivering outstanding client experiences that contribute to the success of our insurance agency. Your meticulous attention to detail, exceptional customer service abilities, and genuine desire to assist others will make you an invaluable asset. You will have the opportunity to advance your career while addressing client inquiries, collaborating with fellow agency team members, and proactively identifying the needs of the community you serve.

We are eager to connect with candidates who embody a customer-centric mindset and possess a strong sense of empathy. We foresee numerous internal growth opportunities for motivated and sales-oriented individuals.

KEY RESPONSIBILITIES:
  • Build and maintain customer relationships, ensuring timely follow-ups as necessary.
  • Deliver prompt, accurate, and courteous customer service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing issues.
  • Utilize excellent communication skills to effectively meet customer needs while fostering business development.
REQUIRED QUALIFICATIONS:
  • Strong commitment to customer service excellence.
  • Able to connect with customers, respond to their inquiries, and foresee their needs.
  • Outstanding communication skills for assisting clients and coordinating with other agency personnel.
  • Proactive approach to problem-solving.
OFFERED BENEFITS:
  • Hourly compensation plus commission and bonuses.
  • Opportunities for career advancement within the agency.
  • Paid time off, including vacation and personal/sick days.
  • Valuable experience for career development.


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