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Client Support Coordinator

2 months ago

Tampa, Florida, United States Tampa Housing Authority Full time
Job Overview

The Support Specialist plays a crucial role in ensuring the Tampa Housing Authority operates smoothly and effectively. This position is vital in providing comprehensive administrative and clerical assistance to enhance the efficiency of services offered to clients and stakeholders.

Key Responsibilities

The Support Specialist will be responsible for:

  • Organizing and preserving both physical and digital records, ensuring proper maintenance and archiving of essential documents.
  • Drafting letters, reports, and various documents as needed.
  • Managing databases and maintaining accurate records using software applications, including Microsoft Word and Excel.
  • Preparing and distributing verification forms, annual recertification packets, and other necessary documentation promptly.
  • Coordinating and conducting meetings with applicants to assist them in completing required forms and submissions.
  • Processing incoming correspondence for inspectors and ensuring appropriate distribution.
  • Generating and sending out miscellaneous correspondence, including mass mailings and certified letters.
  • Answering phone calls, welcoming visitors, and addressing inquiries from residents, landlords, and the general public in a courteous and professional manner.
Qualifications

Education:

  • High School diploma or equivalent.

Experience:

  • A minimum of six months of experience in an office setting.

Skills:

  • Effective verbal and written communication skills.
  • Strong organizational abilities and proficiency in computer applications, particularly the Microsoft Office Suite.

Personal Attributes:

  • A positive and proactive approach to work.
  • Excellent interpersonal skills with a professional demeanor.
  • Attention to detail and exceptional organizational skills.

Physical Requirements:

  • Ability to remain stationary for extended periods.
  • Occasional mobility within the office to access files and equipment.
  • Clear vision for tasks requiring close attention.
  • Frequent use of office equipment such as computers and printers.

Licensing:

  • Possession of a valid Florida Driver's License.
  • Eligibility for coverage under the agency's insurance policy.

This job description is intended to outline the primary responsibilities and qualifications for the Support Specialist position. It is not exhaustive and may include additional duties as assigned.