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Client Care Specialist

2 months ago

Tampa, Florida, United States Tampa Bay Vets Full time
Job Description

About Tampa Bay Vets

Tampa Bay Vets is a reputable, AAHA-accredited animal hospital practice with multiple locations in the Tampa, FL area. We pride ourselves on delivering exceptional quality care for our patients.

We are at the forefront of medical technology, providing:

  • Health and Wellness Services
  • Sick and Injured Visits
  • Dentistry
  • Advanced Surgical Procedures
  • Digital Radiography
  • Ultrasound
  • Endoscopy
  • Cold Laser Therapy
  • Acupuncture

We are seeking a dedicated and caring Client Care Specialist to join our team. Our Client Care Specialists provide a positive first impression of the hospital to clients and patients. They must be friendly, able to build relationships, professional, and courteous, and capable of handling multiple tasks simultaneously with minimal interruptions.

Key Responsibilities

  • Perform opening procedures and clerical tasks, including typing, phone use, and computer software use
  • Greet clients and patients in a professional, upbeat, and friendly manner
  • Cash handling, credit card processing, and client identity protection
  • Reconcile invoices and money at day-end according to protocol
  • Maintain medical records and check for completeness
  • Answer telephone calls promptly
  • Schedule appointments for optimal flow
  • Schedule boarding and grooming appointments
  • Call and confirm appointments and track no-shows
  • Handle miscellaneous correspondence and mail
  • Present invoices, receive payment, and prepare estimates
  • Assist clients as needed
  • Handle emergency situations with calmness and tact

Requirements and Qualifications

  • Attention to detail
  • Ability to multitask and take initiative
  • Ability to work in stressful situations while making sound decisions
  • Excellent customer service skills
  • Excellent prioritization and efficiency
  • Ability to lift patients up to 40 pounds alone and patients over 50 pounds with assistance

Benefits and Perks

  • Competitive pay with incentives
  • 401K
  • Medical, dental, vision, and supplemental insurance
  • Paid time off
  • Continuing education allowance
  • Uniform allowance
  • Employee pet care benefit
  • Tuition reimbursement for veterinary technician school
  • Professional development opportunities

Candidates will undergo a thorough hiring process, including interviews, background checks, and reference checks.