Client Relations Specialist

1 week ago


Tampa, Florida, United States Austin Connors - State Farm Agent Full time
ROLE OVERVIEW:
As a Client Relations Specialist with Austin Connors - State Farm Agent, you will play a pivotal role in delivering outstanding client experiences that contribute to the success of our insurance agency. Your keen attention to detail, exceptional customer service abilities, and genuine desire to assist others make you an excellent candidate for this position. You will further your career by addressing customer inquiries, collaborating with fellow agency team members, and proactively identifying the needs of the community you serve.

We are eager to connect with individuals who embody the qualities of a customer-focused and compassionate team member. We foresee opportunities for internal advancement for those who are particularly driven and possess a sales-oriented mindset.

KEY RESPONSIBILITIES:
  • Build and maintain customer relationships, ensuring timely follow-ups as necessary.
  • Deliver prompt, accurate, and courteous customer service, which may include addressing inquiries about insurance options, eligibility, coverage details, policy modifications, claims processing, and billing inquiries.
  • Utilize excellent communication skills to effectively meet customer needs while fostering the growth of our business.
REQUIRED QUALIFICATIONS:
  • Strong commitment to customer service excellence.
  • Able to relate effectively to customers, addressing their questions and anticipating their needs.
  • Outstanding communication skills to assist clients and coordinate with other agency personnel.
  • Proactive approach to problem-solving.
EMPLOYEE BENEFITS:
  • Hourly compensation plus commission and bonuses.
  • Opportunities for career advancement within the agency.
  • Paid time off, including vacation and personal/sick days.
  • Valuable experience that contributes to career development.


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