Client Support Specialist
2 weeks ago
Position: Case Manager
Location: Springfield, MA
* Bilingual Candidates Encouraged to Apply
* EOE M/F/D/V
The Gándara Center is dedicated to providing a range of essential services including residential support, mental health care, substance abuse treatment, and preventive services for individuals and families throughout the Pioneer Valley and surrounding regions. Our commitment to cultural diversity drives us to deliver innovative and culturally sensitive services that meet the unique needs of our community. Our mission focuses on enhancing the well-being of Hispanic, African-American, and other diverse populations through comprehensive behavioral health, prevention, and educational initiatives – Transforming Lives one family at a time.
Key Responsibilities
- Deliver advocacy and case management services to clients.
- Establish and nurture supportive relationships with clients, ensuring their care and safety.
- Complete all necessary clinical documentation and casework for assigned clients, including comprehensive assessments, individualized action plans, and progress notes.
- Maintain accurate clinical records in accordance with established protocols.
- Facilitate evidence-based psychoeducation and recovery-oriented group sessions.
- Conduct weekly individual case management meetings with assigned clients.
- Administer required forms and comply with funding source regulations.
- Provide ongoing supportive contact with clients to assess needs, offer information, and encourage personal growth.
- Build and maintain collaborative relationships with local social service agencies.
- Promptly inform supervisory staff of any client crises or incidents.
- Conduct drug and alcohol screenings when clinically appropriate.
- Orient prospective clients and community groups about available services.
- Utilize de-escalation techniques to manage and resolve conflicts effectively.
- Maintain current certifications as mandated by the agency and funding sources.
Qualifications
- Associate's Degree with 2 years of relevant experience.
- Bachelor's Degree with 1-2 years of preferred experience.
- Strong communication and interpersonal skills, including conflict resolution abilities.
- Experience in providing substance abuse services.
- Excellent organizational skills with the ability to manage multiple tasks.
- Proven leadership capabilities.
- Valid driver's license and compliance with agency driving history requirements.
- Access to a vehicle for client transportation and other supportive services.
Benefits:
- Retirement Plan 403(b)
- Mileage Reimbursement
- Health, Dental, Vision, and Life Insurance
- Paid Vacation Time
- Paid Holidays
- 8 Discretionary Days Annually
The Gándara Mental Health Center is an equal opportunity employer and prohibits discrimination and harassment of any kind. This policy applies to all employment terms and conditions.
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