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Client Support Specialist

2 months ago

Springfield, Massachusetts, United States Gandara Mental Health Center, Inc. Full time
Job Overview

Position: Case Manager

Location: Springfield, MA

* Bilingual Candidates Encouraged to Apply

* EOE M/F/D/V

The Gándara Center is dedicated to delivering comprehensive residential, mental health, substance use, and preventive services tailored for children, adults, and families throughout the Pioneer Valley and surrounding regions. Our commitment to cultural diversity is paramount, and we aim to provide innovative, culturally sensitive services that resonate with our diverse community. Our mission is to enhance the well-being of Hispanic, African-American, and other culturally diverse populations through exceptional behavioral health, prevention, and educational services – Transforming Lives one family at a time.

Key Responsibilities

  • Provide advocacy and case management services to clients.
  • Establish and nurture supportive relationships with clients, ensuring their care and safety.
  • Complete all necessary clinical documentation and casework for assigned clients, including comprehensive assessments, individual action plans, and progress notes.
  • Maintain accurate clinical records in compliance with established procedures.
  • Facilitate daily evidence-based psychoeducation and recovery-oriented groups.
  • Conduct weekly individual case management sessions with assigned clients.
  • Administer and finalize EIM/ESM forms while adhering to funding requirements.
  • Maintain direct contact with clients to assess their needs, provide information, and support their growth and development.
  • Develop and sustain relationships with other community social service agencies.
  • Notify supervisory staff promptly in case of client crises or incidents.
  • Administer drug and alcohol screenings when clinically appropriate.
  • Orient prospective clients and their families about available services.
  • Utilize de-escalation techniques to manage and resolve conflicts effectively.
  • Acquire and maintain necessary certifications as mandated by the Agency and funding sources.

Qualifications

  • Associate's Degree with 2 years of relevant experience.
  • Bachelor's Degree with 1-2 years of experience preferred.
  • Strong communication and interpersonal skills, including conflict resolution abilities.
  • Experience in providing substance use services.
  • Demonstrated organizational skills with the ability to manage multiple tasks.
  • Proven leadership abilities through example.
  • Valid driver's license and compliance with Agency driving history requirements.
  • Access to an automobile for client transportation and supportive services.

Benefits:

  • Retirement Plan 403(b)
  • Mileage Reimbursement
  • Health, Dental, Vision, and Life Insurance
  • Paid Vacations
  • Paid Holidays
  • 8 Discretionary days per year

The Gándara Mental Health Center is an equal opportunity employer, committed to providing a workplace free from discrimination and harassment of any kind, ensuring all employment practices are conducted without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.