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Client Onboarding Specialist

2 months ago

Springfield, Massachusetts, United States Center for Human Development Full time

Job Summary

The Central Registration Specialist plays a critical role in the Center for Human Development's operations, serving as the primary point of contact for community agencies, clients, and internal staff. This position is responsible for registering clients, verifying insurance benefits, and scheduling intake appointments for outpatient and psychiatric services.

Key Responsibilities

  • Register clients and verify insurance benefits in a timely and accurate manner
  • Schedule intake appointments for outpatient and psychiatric services
  • Provide exceptional customer service and problem-solving skills to ensure a positive experience for clients and internal staff
  • Learn and utilize electronic medical records, Outlook email, electronic fax, and other computer programs to perform job duties

Requirements and Qualifications

  • Excellent communication and interpersonal skills
  • Ability to learn and adapt to new systems and technologies
  • Strong problem-solving and analytical skills
  • Bilingual differential

Work Environment

This position works on-site at the Center for Human Development's office, Monday through Friday, 9am to 5pm. The contractor is an equal opportunity employer and complies with all applicable laws and regulations regarding employment and equal opportunity.