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MPBS Customer Service Representative II

2 months ago

Springfield, Massachusetts, United States Baystate Health Full time

Job Summary:

As a Customer Service Representative II at Baystate Health, you will play a critical role in providing exceptional service to our patients and customers. Under the direction of the MPBS Accounts Receivable Manager and Team Leader of Customer Service, you will be responsible for handling all incoming phone calls to the Physician Billing Customer Service team.

Key Responsibilities:

  • Provide timely and accurate responses to customer inquiries and concerns
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with the MPBS team to ensure seamless communication and service delivery
  • Stay up-to-date on company policies and procedures to provide accurate information to customers

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and conflict resolution skills
  • Knowledge of healthcare industry and customer service principles

What We Offer:

Baystate Health is committed to providing a supportive and inclusive work environment that fosters growth and development. As a Customer Service Representative II, you will have the opportunity to work with a talented team of professionals who are dedicated to delivering exceptional patient care and service.