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Client Support Specialist

2 months ago

Springfield, Massachusetts, United States South Middlesex Opportu Full time
Job Title: Client Support Specialist at South Middlesex Opportunity

SUMMARY

The Client Support Specialist at South Middlesex Opportunity evaluates client requirements and aids clients in formulating and implementing a strategy to fulfill those requirements. This role encompasses a variety of services tailored to individual client situations and capabilities.

PRIMARY RESPONSIBILITIES

  • Conduct intake and evaluation interviews, assessing clients' housing, income, medical, mental health, and substance abuse needs.
  • Introduce clients to program services, clarify confidentiality policies, and secure necessary information releases.
  • Identify obstacles that hinder individuals from reaching their desired objectives.
  • Determine potential eligibility for employment or entitlement benefits and collaborate with clients to create a plan for income generation.
  • Assist clients in completing applications for benefits and/or housing.
  • Help clients prioritize and identify essential steps and suitable referral resources to meet their health, income, and housing needs.
  • Refer clients to shelters, programs, housing, substance abuse treatment, mental health services, and other providers as necessary.
  • Teach coping strategies.
  • Advocate for clients as required, when appropriate.
  • Work towards establishing a positive and trusting relationship between the client and the support specialist.
  • Complete all organizational forms and reports as mandated.
  • Maintain thorough case documentation.
  • Record all client interactions in the designated database.
  • Assist clients with transportation needs through referrals or by providing necessary resources when suitable.
  • Provide crisis intervention and connect clients to emergency services as needed.
  • Offer supportive counseling as required.
  • Participate in team meetings, clinical supervision, and interagency collaborations.
  • Develop a network of professional and support services for client referrals.
  • Adhere to procedures and protocols established by the program.
  • Engage all clients by understanding and addressing their needs, whether within or outside the scope of work.
  • Attend and contribute to engagement team meetings as requested, communicating effectively with clients and staff across different areas.
  • Maintain confidentiality of client, employee, and organizational information in accordance with federal and state regulations and funding requirements.
  • Ensure compliance with program, department, organizational, and funding standards, as well as internal policies and procedures.
  • Other responsibilities as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS

  • Prior experience working with culturally diverse populations.
  • Ability to engage with other diverse groups (e.g., individuals with mental health challenges, substance dependencies).
  • Strong empathy, advocacy, empowerment, teaching, and problem-solving skills are essential.
  • Excellent written and verbal communication abilities.
  • Proficient computer skills are required.
  • Experience with Word and Excel is preferred.
  • A Bachelor's degree in a related field is mandatory.
  • Bi-lingual capabilities are required.
  • Possession of a valid driver's license, reliable transportation, and compliance with insurance standards is preferred.

ORGANIZATIONAL RELATIONSHIP

  • Reports directly to the Program Director.

PHYSICAL REQUIREMENTS

  • Ability to navigate stairs.
  • Ability to drive.

WORKING CONDITIONS

The program operates on the second floor of a multi-story building without elevator access. Parking is available in an adjacent lot. As part of this role, the Client Support Specialist will have direct or incidental contact with clients served by the organization in various programs funded or administered through relevant governmental offices. A successful background check is a prerequisite.

We are an equal opportunity employer committed to diversity in the workplace.