Client Engagement Specialist
2 weeks ago
The Client Engagement Specialist plays a crucial role in acquiring new customers, driving sales, and maintaining communication with prospective clients. This position involves identifying potential clients, addressing their needs, and ensuring ongoing support for existing customers.
Key Responsibilities:
- Identify and pursue new sales opportunities through both inbound inquiries and proactive outreach, including cold calls and emails.
- Engage with customers and prospects to assess their product or service requirements, recommending suitable solutions.
- Direct qualified leads to the appropriate Sales Representative for further development and closure.
- Achieve sales targets and contribute to quarterly performance goals.
- Ensure customer satisfaction through effective communication and relationship management, addressing any post-sale issues that may arise.
- Maintain regular contact with current and former customers, informing them about new offerings and enhancements that may interest them.
- Utilize CRM systems to ensure accurate and up-to-date customer information.
- Build and nurture productive relationships with clients.
- Organize and manage a database of potential customers for outreach.
- Document customer feedback, concerns, and suggestions.
- Generate and submit weekly reports on lead generation activities.
- Collaborate effectively with branch and sales teams.
- Keep detailed records of sales activities, including calls, orders, and any issues related to customer or vendor relationships.
Qualifications:
- A minimum of 3 years of experience in an inside sales capacity.
- Proficiency in CRM software.
Education:
- High School Diploma or GED is required; an Associate's or Bachelor's degree is preferred.
Benefits:
- 401(k) plan with matching contributions.
- Comprehensive dental, health, and life insurance.
- Paid time off.
- Vision insurance.
Arizona Labor Force is an equal opportunity employer committed to fostering diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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