Client Support Specialist

2 weeks ago


Flagstaff, Arizona, United States Farmers Insurance Group Full time

Customer Service Representative (Remote)

Company Overview:

Farmers Insurance Group is not just recognized for our engaging advertisements; we are a dedicated, award-winning employer that values diversity within our workforce. Our commitment extends beyond our employees to the communities we serve, offering extensive benefits and supporting volunteer initiatives and nonprofit collaborations. Our culture is centered around helping others in their times of need.

Job Location:

Remote position available for candidates residing in Arizona only.

Position Summary:

The Customer Service Representative will engage with both internal and external clients regarding intermediate underwriting protocols, policies, and marketing strategies to effectively manage customer accounts. This role requires the application of various competencies to ensure a positive experience for our customers.

Key Responsibilities:

  1. Analyze, clarify, and resolve policy and account-related inquiries from customers.
  2. Collaborate with relevant personnel to gather necessary information for problem resolution.
  3. Respond to customer queries through appropriate communication channels.
  4. Meet performance standards as outlined in the objectives.
  5. Enhance personal skill set by participating in relevant training and industry seminars.
  6. Stay informed about relevant products and services.
  7. Support the overall strategic goals of the organization.
  8. Exemplify the core values of Farmers Insurance Group.
  9. Perform additional duties as assigned.

Core Competencies:

  • Business Results: Achieve individual performance metrics and goals.
  • Innovation: Propose innovative changes to enhance business practices.
  • Communication: Exhibit strong written and verbal communication skills.
  • Job Knowledge: Possess intermediate knowledge of billing, underwriting guidelines, and policy processing.
  • Teamwork: Accept constructive feedback and collaborate effectively with others.

Physical Requirements:

This role involves a combination of sedentary tasks and physical activities such as standing, lifting up to 10 pounds, and engaging in various forms of communication.

Work Environment:

Job responsibilities are typically performed in a climate-controlled office setting.

Education and Experience:

A high school diploma or equivalent is required; a bachelor's degree is preferred. Candidates should have proven experience in a customer service role, with 6 months to 1 year of experience in a commercial auto call center being advantageous. Possession of a P&C license or personal lines license is a plus.

Special Skills:

Advanced critical thinking and conflict resolution skills are essential, along with a consistent track record of meeting or exceeding performance metrics.



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