Client Care Specialist
2 weeks ago
Position Summary:
The Client Care Specialist role is crucial within the veterinary field. As the initial and final point of contact for our clients, your demeanor significantly influences their perception of our services. To ensure that we deliver exceptional customer service, it is essential to master the various responsibilities associated with this position, enabling you to perform your duties accurately and effectively.
Key Responsibilities:
- Manage all incoming calls with professionalism, addressing client inquiries promptly and courteously, scheduling appointments, and documenting messages.
- Exhibit strong communication and customer service abilities, demonstrating considerable tact and diplomacy. Greet clients in a welcoming and professional manner, assist with check-ins, and facilitate patient discharges.
- Handle client payments, including collecting fees, recording transactions, processing credit card payments, and conducting end-of-day financial reconciliations.
- Input and manage data within our software systems, utilizing all relevant applications effectively (such as waitlist management and client communication tools).
- Oversee the opening and closing procedures of the practice.
- Perform various clerical tasks, including mail handling, maintaining a tidy reception area, typing correspondence, and preparing reports.
- Consistent attendance and punctuality are vital to meet the demands of this role.
- Engage in general physical activities that may involve bending, standing, and moving between areas; the role may require prolonged periods of standing or walking, as well as manual dexterity.
- Occasionally lift and/or move items weighing up to 50 pounds.
Canyon Pet Hospital specializes in veterinary care, offering both emergency services and general practice.
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