Operations Lead for Customer Success
7 days ago
- Act as the primary client point of contact for new deployments (MD / Clinical Practitioner offices)
- 50% Travel to client sites to manage new deployments
- Build the playbook for deployments/operations and potentially build out a team
- Understand the insurance billing process and be able to explain it to customers and how to handle denied claims
- Meet with every client staff member from administrative to MD's, learn their roles, and determine what responsibilities they can take on
- Enroll patients yourself and gain an understanding of the clinical underpinnings of an enrollment
- Own product deck creation and maintenance
- Book travel and hotel accommodations independently
- 3-5+ years of fast-paced, external, customer-facing Operations / CX / Implementation experience
- Experience with city launches (or similar experiences) would be helpful
- Experience working in resource-constrained environments
- Hungry and scrappy, able to independently make things happen without hand-holding
- Nimble thinker and problem solver
- An appreciation for the risk/reward of an early-stage startup
- Previous clinical or medical background (RN or MD) would be helpful but not required
- Science background is appreciated
- Ability to travel ~50% in the US
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Customer Success Manager Lead
1 month ago
Austin, Texas, United States Wise PLC Full timeSenior Customer Success ManagerWe are seeking a seasoned Senior Customer Success Manager to join our team at Wise PLC.About the Role:This is a fantastic opportunity to lead operational relationships with partners, unblock growth opportunities, and maximize value for both parties.You will own operational success plans with partners, analyze performance data,...
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Customer Success Lead
5 days ago
Austin, Texas, United States LeanDNA Full timeAre you a seasoned professional with expertise in supply chain management and inventory optimization? Do you have a passion for helping customers achieve their business goals?About the RoleWe are seeking a Customer Success Lead - LATAM Region to join our team in Mexico and LATAM region. In this role, you will be responsible for driving customer success and...
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Customer Success Strategist
5 days ago
Austin, Texas, United States Tractian Full timeAbout the Job:We are seeking an experienced Customer Success Manager to lead our efforts in ensuring customer satisfaction and growth. As a key member of our team, you will be responsible for driving maintenance operational excellence and enhancing reliability programs within the manufacturing maintenance sector.Your key responsibilities will include...
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Global Customer Success Strategist
5 days ago
Austin, Texas, United States Canva Full timeStrategic Leader WantedDo you have what it takes to lead a high-performing customer success operations team?We are seeking a talented GLOBAL CUSTOMER SUCCESS STRATEGIST to join our Revenue Operations team. As a key member of this team, you will play a critical role in driving revenue growth through operational efficiency. Your expertise in customer success...
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Customer Success Strategic Partner
5 days ago
Austin, Texas, United States Liquibase Full timeLiquibase is a rapidly growing company at the forefront of the DevOps space. We are looking for a skilled professional to join our team as a Senior Customer Success Manager. In this role, you will work closely with various departments to drive customer success and satisfaction.Your primary responsibilities will include managing relationships with key...
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Customer Success Consultant
2 weeks ago
Austin, Texas, United States Modernize Home Services Full timeAt Modernize Home Services, we're dedicated to simplifying home improvement by inspiring motivated homeowners and connecting them with qualified contractors. We're seeking a talented Account Manager to join our team and drive success for our customers within our rapidly growing business.In this role, you'll collaborate with internal teams to deliver and...
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Head of Customer Success Management
5 days ago
Austin, Texas, United States Canva Full timeSalesforce Expertise NeededAre you passionate about optimizing sales and customer success operations? Do you have experience with Salesforce and other relevant tools?We are seeking a highly skilled CUSTOMER SUCCESS MANAGEMENT HEAD to join our team. As a key member of our Revenue Operations team, you will play a critical role in driving revenue growth through...
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Customer Success Professional
1 week ago
Austin, Texas, United States Tailos Full timeJob DescriptionWe are seeking a highly skilled Customer Success Professional to join our team at Tailos. As a key member of our Commercial Operations department, you will play a pivotal role in driving business growth and ensuring successful product adoption across our customer base.In this dynamic role, you will be responsible for serving as the primary...
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Customer Success Software Manager
2 weeks ago
Austin, Texas, United States CDK Global Full timeJob Description:We are seeking a highly skilled Senior System Administrator to join our team at CDK Global. This is an exceptional opportunity for an experienced professional to leverage their expertise in customer success software and lead the development, customization, and administration of our Totango/Catalyst platform.The ideal candidate will have...
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Operations Director
1 week ago
Austin, Texas, United States Simplex Full timeAre you a seasoned professional looking for a challenging role that offers significant growth opportunities? Look no further than Simplex's DIRECTOR OF FIELD OPERATIONS position!In this role, you will oversee the management of customer deployments, working closely with doctors and other stakeholders across the US. With a competitive salary range of...
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Customer Success Specialist
5 days ago
Austin, Texas, United States BOTE Full timeAbout the RoleBOTE is seeking a Customer Success Specialist to join our team. As a Customer Success Specialist, you will be responsible for delivering exceptional customer experiences and increasing customer satisfaction and lifetime value.You will provide timely support to BOTE customers, identifying opportunities to build lasting relationships.You will...
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Customer Success Manager
7 days ago
Austin, Texas, United States PAR Full timeAbout the RoleWe are seeking a seasoned Customer Success Manager to lead our team of Enterprise CSMs, responsible for managing Punchh's largest and most strategic accounts in the restaurant and retail sectors. As a seasoned leader, you will drive team success by setting a vision for scalable account management, developing frameworks for technical...
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Enterprise Customer Success Director
5 days ago
Austin, Texas, United States ActiveProspect Full timeJob SummaryWe are seeking a highly experienced Enterprise Customer Success Director to lead our customer success team. This role will drive customer outcomes, define and optimize the customer lifecycle, and manage organizational success activities.The ideal candidate will have a proven track record of scaling customer success teams in fast-paced SaaS...
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Senior Customer Success Manager
6 days ago
Austin, Texas, United States Canva Full timeJob DescriptionAs a key member of the Revenue Operations team, the Senior Customer Success Manager will be responsible for driving operational efficiency and process optimization across the Customer Success function.The successful candidate will have a deep understanding of metrics, KPIs, and customer health scores, as well as the ability to think...
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Austin, Texas, United States Imagine Full timeImagine.io Enterprise Account Executive">About UsAt Imagine.io, we are a leading provider of innovative 3D design and visualization solutions empowering professionals in various sectors. Our mission is to bring concepts to life with ease.">Salary$150,000 USD per year, along with a competitive commission structure and comprehensive benefits package including...
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Enterprise Customer Success Strategist
5 days ago
Austin, Texas, United States ActiveProspect Full timeJob SummaryActiveProspect is seeking an experienced executive to lead our customer success initiatives. As the VP of Client Value Enhancement, you will be responsible for driving customer satisfaction, retention, and growth by ensuring our clients achieve their desired outcomes using our products and services.
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Strategic Customer Success Director
1 month ago
Austin, Texas, United States Optimizely Full timeWelcome to our dynamic team at Optimizely, where we're dedicated to empowering businesses to unlock their digital potential. Our mission is to revolutionize the way marketing and product teams work, creating and optimizing digital experiences across all channels.We're proud to serve over 10,000 businesses worldwide, including industry leaders like H&M,...
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Customer Success Representative
6 days ago
Austin, Texas, United States Summit K12 Holdings Inc Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Representative to join our team at Summit K12 Holdings Inc. As an Account Manager, you will be responsible for building and maintaining strong relationships with our school district partners to ensure their satisfaction and success.Our ideal candidate has 1-2 years of experience...
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Customer Success Professional
5 days ago
Austin, Texas, United States Breakthrough Full timeAbout UsBreakthrough is a pioneering company dedicated to helping individuals overcome health challenges naturally. Our innovative patient demand platform empowers private practices to educate and enroll patients, generating over $5M in revenue every month.Your RoleWe seek a highly motivated Customer Success Manager to oversee end-to-end customer success for...
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Customer Success Business Partner
5 days ago
Austin, Texas, United States Alarm Full timeJob Description:">About the RoleNoonlight, a pioneering force in modern safety solutions, is seeking an exceptional Customer Success Business Partner to join their team. This strategic role demands expertise in fostering long-term relationships with key clients, ensuring seamless integration of Noonlight's cutting-edge technology into their operations.In...