Operations Lead for Customer Success

7 days ago


Austin, Texas, United States Simplex Full time
Key Responsibilities
  • Act as the primary client point of contact for new deployments (MD / Clinical Practitioner offices)
  • 50% Travel to client sites to manage new deployments
  • Build the playbook for deployments/operations and potentially build out a team
  • Understand the insurance billing process and be able to explain it to customers and how to handle denied claims
  • Meet with every client staff member from administrative to MD's, learn their roles, and determine what responsibilities they can take on
  • Enroll patients yourself and gain an understanding of the clinical underpinnings of an enrollment
  • Own product deck creation and maintenance
  • Book travel and hotel accommodations independently
Requirements
  • 3-5+ years of fast-paced, external, customer-facing Operations / CX / Implementation experience
  • Experience with city launches (or similar experiences) would be helpful
  • Experience working in resource-constrained environments
  • Hungry and scrappy, able to independently make things happen without hand-holding
  • Nimble thinker and problem solver
  • An appreciation for the risk/reward of an early-stage startup
  • Previous clinical or medical background (RN or MD) would be helpful but not required
  • Science background is appreciated
  • Ability to travel ~50% in the US


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