Customer Success Specialist

4 days ago


Austin, Texas, United States BOTE Full time
About the Role

BOTE is seeking a Customer Success Specialist to join our team. As a Customer Success Specialist, you will be responsible for delivering exceptional customer experiences and increasing customer satisfaction and lifetime value.

  • You will provide timely support to BOTE customers, identifying opportunities to build lasting relationships.
  • You will translate these opportunities into value for the company.
  • You will be knowledgeable about our products and services, providing expert advice to customers.
  • You will work closely with our sales team to ensure seamless operations and achieve sales targets.
  • You will demonstrate products on the sales floor and in the water, placing customers on the correct products with ideal gear.
  • You will build community by knowing customers individually, planting seeds, and building customers for life.
  • You will effectively process transactions, maintain data integrity, and own brand standards, housekeeping, replenishment, and visual merchandising.
Requirements

To succeed in this role, you will need:

  • Equivalent related professional sales experience and open availability.
  • Direct experience in customer experience and delivering sales and KPI targets.
  • Experience working with premium brands delivering best-in-class experiences.
  • Excellent time management, multi-tasking, attention to detail, and commitment to excellence.
  • Ability to work individually and in a team environment, with strong computer skills and adaptability.

Estimated Salary: $45,000 - $60,000 per year



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