Executive Director of Customer Success and Growth

4 days ago


Austin, Texas, United States Imagine Full time

Imagine.io Enterprise Account Executive

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About Us

At Imagine.io, we are a leading provider of innovative 3D design and visualization solutions empowering professionals in various sectors. Our mission is to bring concepts to life with ease.

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Salary

$150,000 USD per year, along with a competitive commission structure and comprehensive benefits package including health and dental coverage.

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Job Description

We seek an experienced Enterprise Account Executive to join our growing sales team and play a critical role in driving revenue and expanding our presence in key markets, particularly in the SaaS and e-commerce sectors. As a leader in our company, you will execute a vision and strategic plan for the customer success department with a focus on driving product adoption and growth through gross renewals and net retention improvements.

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Key Responsibilities

  • Lead a global customer success team
  • Conduct Quarterly Business Reviews (QBRs) with Enterprise accounts
  • Establish an efficient customer onboarding process
  • Define and track performance metrics for customer success
  • Create internal systems and processes to manage account growth
  • Reneew and grow existing subscriptions
  • Identify opportunities to increase customer profitability
  • Collaborate with business heads to deliver maximum customer retention and revenue

Requirements

  • 10+ years of customer success experience
  • 4+ years of management experience
  • Experience in growing and scaling a customer success team
  • Ability to build new operational processes
  • Proven experience in driving customer experience strategy
  • Responsible for Annual Recurring Revenue (ARR)
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Benefits

  • Competitive salary and commission structure
  • Comprehensive benefits package including health and dental coverage
  • Opportunity for growth and advancement within a dynamic and innovative company
  • Collaborative and supportive work environment


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