Lead Teller Coordinator

2 weeks ago


Arlington, Virginia, United States Frost Bank Full time

Empowering Others to Succeed.

Are you someone who finds joy in assisting others and is dedicated to resolving challenges? Do you have a passion for delivering exceptional customer service and leading by example? If you are eager to contribute to the growth of your team, the role of Teller Supervisor at Frost Bank may be the perfect fit for you.

At Frost, we believe in more than just a job; we are committed to nurturing a fulfilling career that allows you to excel both personally and professionally. Our organization values a supportive environment that encourages every team member to reach their full potential. By joining our integrity-driven team, you will become part of Frost's rich legacy of providing outstanding financial services for over 150 years.

Your Role:

As a Teller Supervisor, you will be a pivotal leader, offering guidance and support to every teller and customer who visits our branches. Your responsibilities will include delivering teller services, ensuring high service quality, and mentoring staff while adhering to our Consumer Banking Performance Standards. You will set the benchmark for exceptional banking experiences and play a crucial role in maintaining our esteemed standards. Our supervisors genuinely care for people and consistently strive to provide a banking experience that encourages customers to return.

Key Responsibilities:

  • Supervise, train, mentor, coach, and support staff
  • Ensure compliance with Teller Performance Standards, procedures, and internal controls
  • Oversee teller controls and audits
  • Manage the vault, ATM, and cash dispensers
  • Review and reconcile general ledger accounts
  • Balance and review over & short DDA statements
  • Provide regular updates on service quality, teller performance, and internal controls
  • Act with Integrity, Caring, and Excellence to achieve mutually beneficial outcomes

Qualifications:

  • Minimum of 2 years of teller experience
  • Strong written and verbal communication skills
  • Proven leadership abilities
  • Proficient in Microsoft Office applications

Preferred Skills:

  • Advanced coaching, judgment, and decision-making skills
  • Excellent time management capabilities
  • 4+ years of teller experience

Our Commitment to You:

At Frost, we prioritize your health, family, and future, and our benefits reflect this commitment. We offer:

  • Comprehensive medical, dental, and vision insurance
  • 401(k) matching program
  • Generous holiday and paid time off
  • Tuition reimbursement opportunities
  • Extensive health and wellness programs, including an Employee Assistance Program
  • Referral bonus program and more

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