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Provider Coordinator

2 months ago

Arlington, Virginia, United States Inova | GoHealth Urgent Care Full time
Job Summary

We are seeking a highly skilled and experienced Provider Coordinator to join our team at Inova | GoHealth Urgent Care. The successful candidate will be responsible for providing an exceptional onboarding experience to new providers, building positive relationships with providers, leadership, and hospital system partners, and ensuring high-quality provider integration and experience with GoHealth.

Key Responsibilities
  • Interview Coordination
    • Participate in the day of the interview, ensuring coordination with provider talent acquisition, center visits, and candidate feedback.
    • Work closely with provider talent acquisition and the medical director to ensure an unparalleled interviewing experience.
    • Assist with partner interview activities as needed.
  • Credentialing
    • Guide new providers through the credentialing process and existing providers through re-credentialing.
    • Collect necessary documents from new providers for credentialing with hospital systems and insurance companies.
    • Monitor timelines and communicate issues with all parties involved.
    • Coordinate Physician and Advanced Practitioner Supervisory Agreements.
  • Onboarding
    • Welcome newly hired candidates to GoHealth and announce new hires to the provider team.
    • Coordinate and communicate provider orientation information and dates.
    • Initiate specified touchpoints with the new provider and provide support through the onboarding process.
    • Coordinate system setup (e.g., payroll, scheduling, medical records) with GoHealth and hospital system partners.
  • Orientation
    • Lead all orientation activities, including training schedules and communication with providers.
    • Make providers feel welcome by introducing them to other team members.
    • Attend orientation and training activities as time allows.
    • Support the Learning & Development team during orientation activities as needed.
  • Scheduling & Payroll
    • Manage and optimize provider schedules based on provider preferences and center coverage needs.
    • Maintain provider daily schedules.
    • Ensure provider payroll information is accurate and collaborate with payroll team and providers to resolve issues.
  • Administrative Support
    • Support provider administrative needs, such as expense reporting, ordering supplies, and processing time-off requests.
    • Maintain provider licensing information.
    • Request and process provider status changes.
    • Support the medical director with communications.
    • Support clinical quality and coding audits as needed.
  • Process Improvement
    • Collaborate with counterparts in other markets.
    • Seek feedback from providers, recruiters, hospital credentialing/privileging representatives, and other key stakeholders on processes.
    • Review and act upon feedback.
    • Redesign inefficient steps within processes under their control.
    • Stay informed on national trends in relation to provider onboarding and integration.
  • Public Relationships
    • Provide marketing and logistical support for special events and outreach projects.
Standards of Behavior

The successful candidate must exhibit exemplary, positive standards of behavior at all times, demonstrating the ability to effectively communicate with clinicians, diverse staff, and exercise grace under pressure.