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Teller Supervisor

2 months ago

Arlington, Virginia, United States Frost Bank Full time
About the Role

Frost Bank is seeking a highly skilled and experienced Teller Supervisor to join our team. As a Teller Supervisor, you will be responsible for leading a team of tellers and providing exceptional customer service to our clients.

Key Responsibilities
  • Supervise and train a team of tellers to ensure excellent customer service and adherence to bank policies and procedures.
  • Monitor and maintain compliance with bank performance standards, procedures, and internal controls.
  • Responsible for teller controls and audits, including reviewing and reconciling general ledger accounts and balancing and reviewing over/short DDA statements.
  • Communicate regular updates on service quality, teller performance, and internal controls to management.
  • Lead by example and demonstrate integrity, caring, and excellence in all interactions with customers and colleagues.
Requirements
  • 2+ years of experience in a teller or supervisory role.
  • Excellent written and verbal communication skills.
  • Demonstrated leadership skills and ability to coach and develop team members.
  • Proficient in Microsoft computer applications.
Preferred Skills
  • Advanced skills in coaching, judgment, and decision-making.
  • Excellent time management skills.
  • 4+ years of experience in a teller or supervisory role.
About Frost Bank

Frost Bank is a leading financial institution in Texas, dedicated to providing exceptional banking, investment, and insurance services to businesses and individuals. We are committed to fostering an environment that reflects our values and encourages team members to be the best they can be.