Teller Supervisor Lead

6 days ago


Arlington, Virginia, United States Frost Bank Full time
About the Role

We are seeking a highly skilled and experienced Teller Supervisor to join our team at Frost Bank. As a Teller Supervisor, you will be responsible for leading a team of tellers and providing exceptional customer service to our clients.

Key Responsibilities
  • Supervise and train a team of tellers to ensure they are meeting performance standards and providing excellent customer service.
  • Monitor and maintain compliance with banking regulations and internal controls.
  • Responsible for vault, ATM, and cash dispenser operations.
  • Review and reconcile general ledger accounts and balance and review over/short DDA statements.
  • Communicate regular updates on service quality, teller performance, and internal controls to management.
  • Take action using Integrity, Caring, and Excellence to achieve all-win outcomes.
Requirements
  • 2+ years of experience in a teller or banking operations role.
  • Excellent written and verbal communication skills.
  • Demonstrated leadership skills.
  • Proficient in Microsoft computer applications.
Preferred Skills
  • Advanced skills in coaching, judgment, and decision-making.
  • Excellent time management skills.
  • 4+ years of experience in a teller or banking operations role.
About Frost Bank

Frost Bank is a leading financial institution in Texas, dedicated to providing exceptional banking, investment, and insurance services to businesses and individuals. We are committed to fostering an environment that reflects our values and encourages team members to be the best they can be.


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