Executive Director of Non-Acute Healthcare Services

6 days ago


Villa Park, Illinois, United States The Joint Commission Full time
Job Summary

We are seeking an experienced Executive Director to lead our non-acute healthcare services team. As a key member of our organization, you will be responsible for driving growth and developing strategic relationships with non-acute healthcare organizations across the United States.

Key Responsibilities
  • Lead a Team: Manage a team of professionals who serve as the primary contact for non-acute healthcare organizations, collaborating with various departments to deliver seamless solutions.
  • Establish Business Plans: Develop and execute annual business plans to drive growth within the non-acute healthcare organization market, focusing on net new locations and whitespace within existing footprints.
  • Build Engagement and Loyalty: Craft comprehensive strategies to build non-acute healthcare organization engagement and loyalty, improving retention rates year over year.
  • Craft Strategic Account Plans: Develop strategic account plans that align with new and existing organization objectives and The Joint Commission's mission-driven solutions.
  • Nurture Relationships: Build and maintain strong relationships with non-acute healthcare organizations, understanding their internal structures, key decision-makers, and areas of opportunity to improve patient safety and quality of care.
  • Identify and Respond to Issues: Promptly identify and respond to issues and concerns brought by organizations, deploying swift and effective solutions to strengthen their confidence in The Joint Commission's commitment to their success.
  • Leverage Knowledge and Insights: Leverage knowledge and insights to existing organizations to identify opportunities for deploying new solutions, proposing relevant additions to their current offerings that enhance the joint mission related to patient safety and quality of care.
  • Provide Customer Feedback: Provide customer feedback on products, services, or new opportunities to The Joint Commission's Innovation team responsible for Standards revisions, additions, exclusions, clinical advances, and customer needs.
Qualifications
  • Bachelor's Degree: Bachelor's degree with 10 years of sales experience, preferably in the non-acute healthcare space, with 5 years of managing a portfolio of regional accounts and 5 years leading a sales team.
  • Proven Track Record: Proven ability to drive organizational results, elevate customer satisfaction, drive strategic growth, and develop long-term partnerships with organizations.
  • Excellent Communication Skills: Excellent written and verbal communication skills at all levels within an organization, with the ability to tailor communications to a specific audience.

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