Customer Service Specialist

5 days ago


Garner, North Carolina, United States Michaels Stores Full time

Position Overview:

The role of a Customer Service Specialist is essential in ensuring a positive shopping experience for our customers.

Company Overview:

At Michaels Stores, we are dedicated to fostering creativity and innovation. We value teamwork and are committed to supporting our mission of providing exceptional service.

Key Responsibilities:

  • Assist customers in locating products and provide solutions to their inquiries.
  • Maintain store presentation standards to uphold our brand promises.
  • Deliver friendly and efficient service to enhance customer satisfaction.
  • Engage customers in our rewards program and facilitate their enrollment.
  • Support the merchandise return process and ensure store recovery.
  • Participate in inventory management and stocking processes.
  • Adhere to company policies and standard operating procedures.
  • Contribute to a safe and secure shopping environment.

Work Schedule:

Availability for various shifts, including:

  • Midday shifts starting at 10:30 AM to 8 PM.
  • Evening shifts beginning after 2 PM.
  • Weekend availability is required.

Preferred Qualifications:

Experience in retail or customer service is advantageous.

Physical Requirements:

  • Ability to stand for extended periods.
  • Capability to move throughout the store and perform various physical tasks.
  • Regular lifting, bending, and reaching are necessary.

Work Environment:

This position is set in a public retail environment, where customer interaction is key. The workspace is climate-controlled, with some areas that may not be. Flexibility in working hours, including nights and weekends, is expected.

Equal Opportunity Statement:

Michaels Stores is an equal opportunity employer, committed to creating an inclusive environment for all team members.



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