Sales and Service Specialist

7 days ago


Garner, North Carolina, United States Hand and Stone Massage and Facial Spa Full time
Job Description:

We are seeking a highly motivated and customer-focused individual to join our team as a Spa Associate at Hand and Stone Massage and Facial Spa. As a key member of our team, you will be responsible for providing exceptional customer service, meeting sales goals, and maintaining a clean and welcoming environment for our guests.

Responsibilities:
  • Be the Face of the Spa: Greet and welcome guests, providing a warm and inviting atmosphere.
  • Meet Membership Sales Goals: Effectively communicate sales, promotions, and service options to clients, meeting or exceeding sales targets.
  • Meet and Greet Clients: Build relationships with clients, understanding their needs and preferences.
  • Detailed Knowledge of Menu of Services: Familiarize yourself with our menu of services, including massages, facials, and hair removal treatments.
  • Excellent Customer Service: Provide exceptional service to members and guests, ensuring a positive experience.
  • Uphold Spa Cleanliness Standards: Maintain a clean and organized environment, adhering to our high standards.
  • Positive and Energetic Attitude: Bring a positive and energetic attitude to work each day, inspiring others to do the same.
  • Answer Phones, Schedule Appointments, and File Documents: Manage phone calls, schedule appointments, and maintain accurate records.
  • Multitasking: Effectively manage multiple tasks and responsibilities, prioritizing tasks as needed.
What's in it for you?
  • Competitive Compensation: Earn an hourly wage plus commissions, providing a competitive income.
  • Career Advancement: Opportunities for growth and advancement within the company or to other locations.
  • Ongoing Training: Receive ongoing training and development, ensuring you stay up-to-date with industry trends and best practices.
  • Positive and Professional Work Environment: Work in a positive and professional environment, with a focus on teamwork and collaboration.
  • Employee Discounts: Enjoy discounts on products and services, as well as gift cards.
Qualifications:
  • Customer Service Oriented: Provide exceptional customer service, ensuring a positive experience for guests.
  • Eager to Learn: Be eager to learn and take on new challenges, with a willingness to grow and develop.
  • Motivated to Sell: Be motivated to sell and meet sales goals, with a focus on providing excellent service.
  • Able to Build Relationships: Build strong relationships with clients, understanding their needs and preferences.
  • Work Ethic: Demonstrate a strong work ethic, with a focus on teamwork and collaboration.


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