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Customer Service Representative

2 months ago

Garner, North Carolina, United States Firehouse Subs Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Cashier at Firehouse Subs. As a Cashier, you will be the first point of contact for our guests and will play a critical role in ensuring their satisfaction with their dining experience.

Key Responsibilities
  • Guest Service: Provide exceptional customer service to all guests, ensuring their needs are met and exceeded.
  • Order Accuracy: Accurately process guest orders, including taking payments and handling cash and credit transactions.
  • Teamwork: Work collaboratively with other team members to maintain a clean and organized workspace, and to ensure seamless service to our guests.
  • Product Knowledge: Maintain a thorough understanding of our menu offerings, including ingredients, preparation methods, and nutritional information.
  • POS System: Proficiently use our point-of-sale system to process transactions, manage inventory, and maintain accurate records.
  • Cash Handling: Accurately manage cash and credit transactions, and maintain a clean and organized cash drawer.
  • Sanitation and Safety: Maintain a clean and safe work environment, adhering to all established food safety guidelines and protocols.
Requirements
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with guests and team members.
  • Teamwork: Ability to work collaboratively as part of a team, with a positive and supportive attitude.
  • Attention to Detail: Strong attention to detail, with the ability to accurately process transactions and maintain accurate records.
  • Adaptability: Ability to adapt to changing situations and priorities, with a flexible and positive attitude.
What We Offer
  • Competitive Compensation: Starting hourly rate of $8.50.
  • Opportunities for Advancement: Opportunities for advancement and professional growth within the company.
  • Team-Oriented Environment: A team-oriented environment with a focus on collaboration and mutual respect.