Service Operations Specialist

2 weeks ago


Garner, North Carolina, United States The BarTech Group, Inc. Full time

Company Overview
The BarTech Group, Inc. is a premier staffing agency specializing in engineering, technical, and professional recruitment solutions. We collaborate with some of the largest organizations in the country, ensuring that we connect top talent with outstanding opportunities.

Position Summary
We are currently seeking a dedicated Customer Service Specialist to join our team on a contract basis. This role is ideal for individuals looking to establish their careers within a reputable organization.

Key Responsibilities
As a Customer Service Specialist, your primary duties will include:

  • Monitoring and verifying orders in the SS9 system for accuracy and validity.
  • Ensuring that orders are processed correctly in S.A.P. and dispatched to the appropriate resources.
  • Responding to inquiries from Distribution Service Technicians and assisting with order modifications as needed.
  • Managing communications via calls and emails from various customer care teams to resolve ongoing customer issues.

Work Schedule
This position requires flexibility with a rotating schedule, including shifts from 6 AM to 2 PM or 9 AM to 5 PM, with opportunities for overtime. The workweek will be hybrid, with specific days designated for remote work.

Qualifications
The ideal candidate will possess:

  • A minimum of one year of experience in a customer service environment.
  • Proficiency in S.A.P. and S.S.9 systems, along with general computer skills.

Benefits
As a Customer Service Specialist with The BarTech Group, Inc., you will benefit from our extensive experience in staffing and recruitment. We are committed to providing our employees with:

  • Competitive compensation packages.
  • Medical, dental, and vision coverage.
  • 401(k) plan with employee contribution options.
  • 529 college savings program.

Commitment to Diversity
At The BarTech Group, Inc., we are proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage qualified applicants from all backgrounds to apply.

If you require any accommodations during the application process, please inform us so that we can assist you accordingly.



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