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Customer Care Associate

2 months ago

Garner, North Carolina, United States The BarTech Group, Inc. Full time

Company Overview
The BarTech Group, Inc. is a prominent staffing agency specializing in engineering, technical, and professional recruitment. We partner with some of the largest corporations in the nation to deliver exceptional talent solutions.

Position Summary
We are currently seeking a dedicated Customer Service Specialist to join our team on a contract basis. This role offers an excellent opportunity to establish a career with a leading organization.

Key Responsibilities
As a Customer Service Specialist, your primary responsibilities will include:

  • Monitoring SS9 for orders by operation center and confirming the appropriate resources in each operation center using Arcos.
  • Ensuring the validity and workability of orders in S.A.P. and dispatching them to the relevant field resources in S.S.9.
  • After the morning deployment, handling calls from Distribution Service Technicians and assisting with order modifications to meet their requests.
  • Responding to calls and emails from various Hybrid-Customer Care teams to address ongoing customer concerns throughout the day.

Qualifications
The ideal candidate will possess:

  • A minimum of one year of experience in a customer service capacity.
  • Proficiency in S.A.P. and S.S.9, along with general computer skills.

Work Schedule
This position operates on a rotating schedule from 6 AM to 5 PM, with overtime included. The workweek is hybrid, with specific days designated for remote work and in-office attendance.

Compensation and Benefits
The compensation for this role ranges from $20 to $23 per hour. As a Customer Service Specialist with The BarTech Group, Inc., you will benefit from a comprehensive compensation package, which includes:

  • Medical, dental, and vision coverage
  • 401(k) plan with employee contribution options
  • 529 college savings program

Commitment to Diversity
The BarTech Group, Inc. is an equal-opportunity employer, dedicated to fostering diversity and inclusion in the workplace. We welcome applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.

Accommodations
We are committed to providing reasonable accommodations for individuals with disabilities throughout the application and interview process. If you require assistance, please inform us.